Fund Services. Supervisor, Loan Operations

Your Role:

• Oversee and support a team of analysts, to ensure Service Level Agreements are met in an effective and efficient fashion.
• Escalate client or staffing issues to your Manager in a timely manner.
• Work with your Manager on KRIs and KPIs and collaborate on mitigating plans around risk and resource constraints.
• Liaise with service providers, vendors, agents, counterparties and clients to ensure the timely resolution of issues and exceptions.
• Review and assess the materiality of portfolio risk with respect to unsupported cash and position differences, as part of the sign off process.
• Contribute towards projects and initiatives that aim to drive the business forward, as it relates to Loan Administration and processing.
• Engage in the migration of tasks from other locations into your team, to ensure of a seamless transition, along with the conversion or launches of any new clients, as it relates to Loan holdings.
• Actively engage in staff development conversations with the analyst team on a regular basis, to ensure members of the team understand their goals and continuously working towards them.
• Contribute to the hiring process and seek the right candidates for the team.

About You:

• Bachelor or Master level degree.
• 4+ years in Financial Services with experience in leading people
• Product knowledge, Domestic, Global and OTC security markets, Fixed Income and derivative product knowledge.
• Excellent communication skills.
• Strong customer service skills
• Experience mentoring and coaching staff.
• Knowledge of Hedge or Mutual Funds.
• Professional accounting designation is an asset.

Core Skills and Behaviors You’ll Bring:

Building Future Readiness
– Demonstrates resilience by adapting well to change and is committed to improving knowledge and skills for the future.

Delivering Client Excellence
– Partners with internal and external clients to understand needs, develop solutions and deliver an excellent client experience.

Problem Solving & Decision Making
– Demonstrates Data Literacy to analyze issues, identify practical solutions, and make informed decisions while taking responsibility for outcomes.

Building Relationships
– Builds trusted relationships in an inclusive way. Positively influences outcomes while strengthening working relationships.

Emotional Intelligence
– Demonstrates self-awareness in identifying emotions, understanding triggers, and choosing appropriate behavior for the circumstance. Recognizes when biases may be impacting decisions. Seeks to understand and empathizes with others’ emotions and perspectives.

Managing Risk
– Commits to protecting Citco by being aware of internal and external risks, thinking ahead to understand how those risks could affect people, processes or outcomes. Takes proactive steps using sound judgement to support safe and effective decision making. Values and promotes a strong risk culture.

AI & Digital Literacy
– Demonstrated ability to leverage AI-powered tools and evolving digital technologies to enhance productivity, efficiency, and quality of work

Leadership Skills and Behaviors You’ll Bring:

Strategic Thinking
– Develops forward-looking strategies for growth by identifying market trends and transformation opportunities. Drives innovation by challenging conventions, fostering creativity, and translating insights into impactful strategies that position Citco for sustainable success.

Distributing Leadership
– Lets go of control and decision-making power to create space and opportunity for others to take on responsibility. Selects the right people and creates a supportive environment for leadership growth. Creates a culture where influence is valued over authority, with a strong emphasis on diverse experience.

People Experience
– Shapes exceptional people experiences through empathetic leadership, creating a culture where people feel valued by building a people first, high performing culture through coaching, care and development – enabling individual success and driving business growth.

Learn more about Citco's expected skills, behaviors, and the hiring process at Careers FAQ

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.