General Manager - Client Success & Finance

🚀 General Manager – Client Success & Finance

Full-Time

📍 South Africa (Remote)

Working Hours: Monday to Friday, 09:00–17:00 UK Time, with occasional flexibility to support US clients and meetings outside standard working hours.

Salary : ZAR 50,000 - 60,000

Build lasting client relationships. Own financial operations. Help scale a fast-growing international business.

Placed by Scaled — connecting exceptional South African talent with world-class global companies.

What if your next role wasn't just about managing client accounts?

What if you became the trusted partner behind long-term client success, owned the financial operations that keep a business running smoothly, and played a key role in helping an ambitious international company scale?

Our client is a fast-growing business working with companies across the UK and USA. As they continue to grow, they're looking for an experienced General Manager – Client Success & Finance to become the operational heartbeat of their client relationships.

This is a role for someone who enjoys building trust, solving problems, bringing structure to fast-moving environments, and taking genuine ownership of both client success and financial administration.

If you're looking for a position where your work will directly influence client satisfaction, operational excellence, and business growth, we'd love to hear from you.

🌟 The Opportunity

As the General Manager – Client Success & Finance, you'll become the primary day-to-day contact for a portfolio of international clients.

You'll be responsible for ensuring every client receives an exceptional experience while overseeing billing, invoicing, account administration, and ongoing relationship management.

Working closely with senior leadership, you'll coordinate internal teams, improve processes, implement meaningful KPIs, and help ensure every client partnership continues to grow.

This role combines client success, operations, finance, and relationship management into one exciting opportunity.

🚀 What You'll Be Doing

🤝 Client Success & Relationship Management

• Become the trusted day-to-day contact for assigned client accounts.
• Build and maintain strong long-term relationships with business owners and stakeholders.
• Lead regular client review meetings.
• Deliver exceptional client service throughout the customer journey.
• Resolve client questions professionally and efficiently.
• Proactively identify opportunities to improve client satisfaction and retention.
• Build trust through clear communication and consistent delivery.

💷 Finance & Billing

• Manage client billing and invoicing.
• Confidently discuss financial matters with business owners and finance teams.
• Resolve billing and payment queries.
• Monitor outstanding invoices and ensure timely follow-up.
• Maintain accurate financial records for client accounts.
• Manage revenue-share reconciliations where required.
• Ensure billing documentation remains accurate and up to date.

📊 Client Account Management

• Monitor the health and performance of client accounts.
• Coordinate with internal teams to ensure successful service delivery.
• Produce and present client reports where required.
• Manage renewals and ongoing account administration.
• Maintain accurate CRM records.
• Track client commitments and follow up on outstanding actions.
• Escalate significant service or financial concerns where appropriate.

📋 Operations & Administration

• Coordinate communication between clients and internal teams.
• Schedule meetings and manage follow-up actions.
• Maintain organised client documentation and records.
• Ensure agreed actions are completed on time.
• Help improve systems and processes as the business continues to grow.

✅ What We're Looking For

Experience

We're looking for someone who combines commercial awareness with exceptional relationship management.

You'll ideally have:

• 5+ years' experience in Client Success, Account Management, Client Services or a similar client-facing management role.
• Strong experience managing long-term client relationships.
• Proven experience with billing, invoicing and financial administration.
• Confidence discussing financial matters with business owners and senior stakeholders.
• Experience working with UK and/or US clients.
• Experience within marketing, digital marketing, lead generation or a similar industry.
• Experience working successfully in a remote environment

Skills

You'll thrive in this role if you have:

• Strong financial and numerical ability.
• Excellent understanding of billing, invoicing and reconciliations.
• Outstanding client relationship skills.
• Exceptional written and verbal communication.
• Excellent organisational and time-management skills.
• High attention to detail.
• Strong problem-solving abilities.
• Confidence managing multiple priorities.
• Advanced Microsoft Excel and Google Sheets skills.
• Experience using CRM systems (GoHighLevel experience would be advantageous).

Personal Attributes

You'll succeed here if you are:

• Proactive and solutions-focused.
• Highly organised.
• Dependable and accountable.
• Calm under pressure.
• Professional and confident when working with senior stakeholders.
• Comfortable taking ownership.
• Adaptable in a fast-paced international business.
• Happy to occasionally support meetings outside standard UK working hours.

⭐ Bonus Points If You Have

• Marketing agency or lead generation experience.
• Experience managing recurring revenue clients.
• Experience with revenue-share agreements.
• Client retention and renewal experience.
• CRM and financial reporting platform experience.

🎯 What Success Looks Like

Within your first six months, you'll have:

• Become the trusted day-to-day contact for your client portfolio.
• Taken ownership of billing, invoicing and financial administration.
• Built strong, productive client relationships.
• Improved communication and responsiveness across client accounts.
• Maintained accurate billing records and reduced outstanding payments.
• Improved client satisfaction and retention.
• Reduced the day-to-day operational workload carried by senior leadership.
• Implemented meaningful KPIs with clients and actively worked towards achieving them.

🌍 Why Join This Opportunity?

This is an opportunity to join an ambitious international business that's scaling quickly and investing in exceptional people.

You'll have genuine ownership, direct exposure to senior decision-makers, and the opportunity to shape how client success and financial operations are delivered as the business continues to grow.

If you're someone who enjoys making a measurable impact, building long-term relationships, and helping businesses operate at their best, we'd love to hear from you.

📅 What Happens Next?

1. Apply

Submit your application through the Scaled platform.

2. Record Your Video Profile

If your experience looks like a strong match, we'll invite you to complete a short video profile. (Don't forget to check your spam folder!)

3. Meet the Scaled Team

Jump on a quick 10-minute conversation with one of our recruiters so we can learn more about you.

4. Interview with the Hiring Team

Meet the client, learn more about the role, and explore how you can make an impact.

5. Receive an Offer

If it's the right fit for both sides, we'll be excited to help you take the next step in your career.