General Virtual Assistant

Job Description This is a remote position. What We Do At Outsource Access, we help small business owners like Steven reclaim their time and scale their passion. We don’t just manage administrative tasks—we make sure every scoop, sale, and schedule in the ice cream parlor runs with absolute precision behind the scenes. How You’ll Make a Difference Toast POS Mastery: Leveraging your deep expertise in Toast to pull critical operational reports, manage menu updates, and ensure the heartbeat of the parlor’s data is accurate and actionable. Operational Excellence: Keeping the business engine humming by masterfully navigating QuickBooks to ensure every transaction is recorded and the books stay balanced. Inbox & Calendar Mastery: Acting as the ultimate gatekeeper and organizer, ensuring no inquiry melts away and every appointment is perfectly timed for maximum efficiency. Driving Brand Sweetness: Boosting the parlor’s digital presence through consistent social media management and engagement that keeps the community excited and coming back for more. Requirements Is This You? The Toast Specialist: You have significant, hands-on experience with Toast POS; you understand the interface inside and out and don't need a manual to find the data the owner needs. The Detail Detective: You have a "numbers brain" with a background in accounting or bookkeeping, and you genuinely enjoy reconciling data and maintaining organized records. The Independent Finisher: You don’t need a micromanager; you take ownership of your daily tasks and find pride in keeping a business running smoothly from afar. Tech-Savvy: You navigate cloud-based tools, CRMs, and remote collaboration platforms with ease, and you understand the importance of using a VPN for security. Your Home Office: You have a dedicated, quiet workspace with a reliable, high-speed internet connection that allows you to stay focused and productive. Benefits Why You’ll Love Being Part of the OAmazing Team You’re not just taking a job — you’re stepping into a role where your growth, security, and peace of mind actually matter. Here is the total package we’ve built for you: Your Wellness & Security Health & Wellness — Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills. Security for the “What Ifs”: Our Group Life Insurance benefit gives you added protection — because your future (and your family’s) deserves a safety net. Time to Recharge — Guilt-Free: We support your well-being with paid leave credits that allow you to rest, reset, and show up as your best self — at work and at home. Support You Can Count On: We take care of all government-mandated benefits, so everything is handled properly and on time. Your Financial Rewards Performance Incentives: Bring results — and you’ll see it rewarded. Simple as that. Premium Pay: When you put in the time, we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours. 13th Month Pay: A well-earned bonus to celebrate the results of your year’s effort.