General Virtual Assistant (Executive Assistant)

Job Description This is a remote position. We are hiring a General Virtual Assistant to support the CEO with client communication, scheduling, reporting, and operational support. This is a new role designed to streamline processes and ensure excellent customer experiences. Responsibilities Handle inbound and outbound calls (client inquiries, scheduling, complaints, feedback). Appointment setting: new bookings and reschedules. Follow up with clients on invoices, unpaid bills, and service feedback. Track leads, cancellations, technician performance, and Google reviews. Provide daily and weekly reports on calls, DMs, and client satisfaction. Manage calendars, emails, and internal coordination. Respond to social media comments and DMs. Proactively reach out to clients for follow-up services. Requirements The ideal candidate will be highly organized and passionate about delivering excellent client experiences . They are proactive, detail-oriented, and skilled in communication, reporting, and administrative tasks. Long-term commitment is valued, with opportunities to gradually expand responsibilities, including sales. Requirements Strong communication and coordination skills. Excellent reporting and administrative abilities. Comfortable handling calls and willing to be trained. Tech-savvy with experience using CRM tools (Housecall Pro preferred), Outlook, SMS, and Google Meet.