Genesys Cloud - Test Lead

Initial contract goes to July 2, 2027

100% fully remote

Reliability Status security clearance or be eligible for one

Test Lead

A Test Lead is responsible for planning, developing, coordinating, and executing the overall testing approach to ensure the solution meets business and technical requirements and is ready for production. The role includes developing detailed test scenarios, test cases, and test scripts, coordinating functional, integration, regression, end-to-end, and UAT testing, and managing defects through validation, retesting, and closure. The Test Lead works closely with the Technical Implementation Manager, Business Analysts, technical teams, and customer stakeholders to manage testing progress, risks, dependencies, and entry/exit criteria. The role also requires strong Genesys Cloud CX and contact-centre migration knowledge to understand the solution, identify appropriate test coverage, and effectively validate areas such as call flows, routing, queues, integrations, agent functionality, reporting, and customer journeys.

ACCESSIBILITY

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or accessibility@fxinnovation.com to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at accessibility@fxinnovation.com

Ateko

Derek Weber - Senior Recruiter

derek.weber@ateko.com