German Operations Support Associate (Voice & Non-Voice)

German Operations Support Associate (Voice & Non-Voice) Description QStaffers is currently looking for German Operations Support Associates for one of our partners, a global provider of Technology and Business Solutions . Job Summary: We are looking for enthusiastic and customer-focused German Operations Support Associates to join our growing team. This role combines both voice and non-voice support responsibilities, ensuring a seamless experience for our German-speaking customers while maintaining operational excellence. Responsibilities: Voice Support Handle inbound and outbound calls from German-speaking customers. Resolve customer inquiries and provide accurate information. Deliver exceptional customer service while maintaining quality standards. Escalate complex cases to the relevant teams when required. Non-Voice Support Respond to customer inquiries via email, chat, and ticketing systems. Process requests and update customer records accurately. Document customer interactions and case resolutions. Meet service level agreements (SLAs) and quality targets. Operations Support Follow established processes, policies, and compliance requirements. Collaborate with internal stakeholders to resolve customer issues. Support continuous improvement initiatives and operational excellence. Meet productivity, quality, and customer satisfaction KPIs. Requirements Bachelor's degree preferred. Fresh graduates are welcome to apply. 0–1 year of experience in customer service, operations, or BPO environments is an advantage. Strong communication and problem-solving skills. Ability to work in a fast-paced, multicultural environment. Language Requirements Mandatory German Language Proficiency: Minimum B2 Level (CEFR). Strong verbal and written communication skills in German. Technical Skills Basic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint). Good typing and written communication skills. Experience with CRM or ticketing tools is a plus. Strong attention to detail and accuracy. Benefits Professional training and development opportunities. Career growth within a global organization. Exposure to international clients and business environments. Inclusive, diverse, and collaborative workplace culture. Department Customer Service Locations Cairo Remote status Fully Remote About QStaffers Welcome to QStaffers—where exceptional talent meets outstanding opportunities. We’re a founder-led team with 20+ years of combined experience in business consulting and HR services . That background shapes how we partner with you: we listen closely, understand the business behind the brief, and deliver hires who move the needle. Why QStaffers? Precision & Quality: We use rigorous, strategic search to surface candidates who are not just qualified—but game-changers for your context. Personalized Partnership: Every search is tailored. You’ll work directly with a senior, hands-on team that treats your goals as our own. Trust & Integrity: Clear communication, transparent processes, and long-term relationships—built on outcomes, not promises. Whether you’re building a team, exploring your next career step, or rethinking your hiring approach, QStaffers is here to elevate the experience—and the results. Let’s build the future together.