IG
German-Speaking Customer Advisor (Hybrid)
IgniteLocation: Bucharest, Romania |
Work Model: Hybrid (3 days office / 2 days WFH) |
Schedule: Mon–Fri, 09:00–18:00 |
Contract: Permanent, full-time |
Net Total Guaranteed: 5,969 RON/month
Overview
We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks.
Core Accountabilities
Work Model: Hybrid (3 days office / 2 days WFH) |
Schedule: Mon–Fri, 09:00–18:00 |
Contract: Permanent, full-time |
Net Total Guaranteed: 5,969 RON/month
Overview
We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks.
Core Accountabilities
- Multichannel Support: Respond to and resolve customer requests via telephone, email correspondence, and web chat channels in fluent German.
- Issue Resolution: Evaluate client inquiries quickly and accurately to deliver prompt, complete first-contact solutions.
- Record Keeping: Document client interactions, ticket statuses, and detailed summary notes inside our central CRM database.
- Team Collaboration: Partner alongside internal technical teams and tier-2 support units to handle escalated or high-complexity cases.
- Service Enhancements: Identify appropriate moments to offer relevant product options and updates that bring added value to the user.
- Knowledge Upgrades: Continuously update your understanding of internal company rules, new product rollouts, and support platforms.
- Languages: Full German fluency (C1/C2 level) paired with strong operational English skills (minimum B2) for internal coordination.
- Communication: Exceptional listening habits combined with articulate, professional spoken and written communication.
- Technical Aptitude: High proficiency with Microsoft Office suite and a quick ability to master proprietary business software.
- Mindset: Patient, empathetic, and detail-driven approach when managing difficult or high-pressure support situations.
- Location: Full willingness and ability to commute to our Eroii Revoluției office 3 days per week.
- Duration: 1 week of fully supported, comprehensive initial onboarding.
- Schedule: Held Monday through Friday, running from 10:00 to 17:00.
- Content: Facilitated by corporate trainers, covering support systems, product specifications, operational procedures, and practical user simulations.
- Net Base Salary: 5,569 RON net monthly pay.
- Remote & Commute Allowance: 400 RON net monthly stipend to assist with work-from-home utility costs and travel expenses.
- Total Net Guaranteed: 5,969 RON net guaranteed every month.
- Meal Allowance: 25 RON per worked day loaded onto a Pluxee card.
- Performance Bonuses: Regular financial payouts tied to CSAT benchmarks and main operational metrics.
- Sales Incentives: Additional commission incentives earned through successful account cross-sells and product upgrades.
- Overtime Pay: 25% extra pay applied to approved overtime hours or weekend duties.
- Annual Leave: 21 fully paid annual leave days allocated per calendar year.
- Healthcare: Complete private medical coverage provided by Medicover Clinique.
- Convenient Location: Modern office space situated directly adjacent to main transit links at Eroii Revoluției.
- Work-Life Balance: Structured schedule balancing interactive in-office teamwork with focus-driven work-from-home days.
- Career Growth: Transparent internal promotion pathways leading toward QA Specialist, Team Lead, Corporate Trainer, or Account Manager roles.