German-Speaking Customer Advisor (Hybrid)

Location & Workplace: Bucharest, Romania (Hybrid: 3 days on-site near Eroii Revoluției / 2 days WFH)

Language Requirements: Fluent German (C1/C2) and Professional English (B2+)

Compensation: 5,969 RON Total Net Guaranteed Monthly (5,569 RON Net Base + 400 RON Net Utility/Commute Allowance) + Pluxee Daily Meal Vouchers (25 RON/day) + Performance Bonuses & Sales Incentives

Job Title: German-Speaking Customer Support Specialist

Schedule & Hours: Monday to Friday, 09:00 – 18:00

Contract Type: Permanent, Full-Time

Overview

We are seeking a dedicated, customer-focused specialist fluent in German to join our expanding operational team in Bucharest. In this full-time role, you will serve as the primary representative for our German-speaking account base, managing and resolving inquiries professionally while upholding our brand's top quality benchmarks. In this dynamic, international environment, you will help global clients navigate innovative solutions while building a rewarding career within a vibrant European capital.

Core Accountabilities

• Multichannel Support: Respond to and resolve customer requests via telephone, email correspondence, and web chat channels in fluent, polished, and empathetic German.
• Issue Resolution: Evaluate client inquiries quickly and accurately to deliver prompt, complete first-contact solutions and technical support.
• Record Keeping: Document client interactions, ticket statuses, and detailed summary notes inside our central CRM database with absolute precision.
• Team Collaboration: Partner alongside internal technical teams and tier-2 support units to handle escalated or high-complexity cases efficiently and effectively.
• Service Enhancements: Identify appropriate moments to offer relevant product options and updates that bring genuine added value to the user.
• Knowledge Upgrades: Continuously update your understanding of internal company rules, new product rollouts, and support platforms through ongoing learning.

Target Candidate Profile

Essential Criteria:

• Languages: Full German fluency (C1/C2 level) to ensure flawless client communication, paired with strong operational English skills (minimum B2) for internal coordination and software navigation.
• Communication: Exceptional listening habits, emotional intelligence, combined with articulate, professional spoken and written communication.
• Technical Aptitude: High proficiency with Microsoft Office suite and a quick ability to master proprietary business software and CRM tools.
• Mindset: Patient, empathetic, and detail-driven approach when managing difficult or high-pressure support situations, backed by strong problem-solving skills.
• Location: Full willingness and ability to commute to our modern Eroii Revoluției office 3 days per week.

Onboarding & Training

• Duration: 1 week of fully supported, comprehensive initial onboarding starting from day one.
• Schedule: Held Monday through Friday, running from 10:00 to 17:00 daily.
• Content: Facilitated by corporate trainers, covering support systems, product specifications, operational procedures, and practical user simulations.

Compensation & Financial Perks

• Guaranteed Base Pay & Allowances: 5,969 RON total net guaranteed monthly earnings (composed of a 5,569 RON net monthly base salary + 400 RON net monthly stipend to assist with work-from-home utility costs and local travel expenses).
• Meal Allowance: 25 RON per worked day, loaded onto a Pluxee card for local dining.
• Performance & Sales Incentives: Regular financial payouts tied directly to CSAT benchmarks and main operational KPIs + additional commission incentives earned through successful account cross-sells and product upgrades.
• Overtime Premium: 25% extra pay applied to approved overtime hours or weekend duties.

Additional Benefits

• Annual Leave: 21 fully paid annual leave days allocated per calendar year to ensure a healthy work-life balance.
• Healthcare Coverage: Complete private medical coverage provided by Medicover Clinique.
• Convenient Location: Modern office space situated directly adjacent to main transit links and metro stops at Eroii Revoluției.
• Work-Life Balance: Structured schedule balancing interactive in-office teamwork with focus-driven work-from-home convenience.
• Career Growth: Transparent internal promotion pathways leading toward Quality Assurance (QA) Specialist, Team Lead, Corporate Trainer, or Account Manager roles.