German Speaking Customer Service for Telecommunications Company in Greece

Patrique Mercier Recruitment FR is excited to announce a vacancy for a German Speaking Customer Service Representative to join a leading telecommunications company based in Greece. This role offers an excellent chance to work in a dynamic environment, supporting German-speaking customers with their telecommunication needs. Responsibilities Provide exceptional customer support to German-speaking clients through various channels such as phone, email, and chat. Assist customers with queries related to telecommunication products and services including billing, technical support, and account management. Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction. Maintain up-to-date knowledge of company offerings, promotions, and policies to provide accurate information. Document all customer interactions accurately and comply with internal processes. Work closely with technical and sales teams to address complex customer concerns. Fluency in German and English, both written and spoken. Previous experience in customer service, preferably within the telecommunications industry. Strong communication and interpersonal skills. Ability to handle technical issues and provide clear guidance to customers. Proficiency in customer service software and Microsoft Office tools. Detail-oriented with excellent problem-solving abilities. Ability to work independently and in a team-oriented environment. Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks