German-Speaking Customer Support Specialist

We are looking for a German-Speaking Customer Support Specialist to join our team and provide customer support for our client's application.

In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and guiding them through the application's features and functionalities.

This is a non-technical role, making it ideal for someone with excellent German communication skills, a customer-oriented mindset, and strong problem-solving abilities.

Key Responsibilities

• Respond to customer inquiries in German in a professional, friendly, and timely manner.
• Assist customers with questions related to the Loxonet application and its features.
• Troubleshoot common user issues and provide clear, step-by-step guidance.
• Help customers navigate the application and resolve usability-related concerns.
• Escalate complex or technical issues to the relevant internal teams when necessary.
• Follow up on unresolved inquiries to ensure customer satisfaction.
• Maintain accurate records of customer interactions, reported issues, and resolutions.
• Collaborate with internal teams to improve the overall customer experience.

Requirements

• Fluent German proficiency (C1–C2 level or equivalent), with excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Good problem-solving abilities and a patient, helpful approach to customer interactions.
• Ability to explain information clearly and guide users through solutions.
• Comfortable using web-based applications and learning new software.
• Ability to work independently in a remote environment.
• Availability to work during German business hours (CET/CEST).

Nice to Have

• Previous experience in customer service, customer support, or a similar role.
• Experience working in the IT or software industry.
• Familiarity with customer support platforms or ticketing systems.

What We Offer

• Fully remote working arrangement.
• Opportunity to work with an international team.
• Exposure to a software-based product and international customers.
• A collaborative and supportive working environment.

What We Offer:

• Competitive salary and benefits.
• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• The chance to work on cutting-edge technologies and projects.

Who we are:

Wolkk is an offshore outsourcing company dedicated to connecting international clients with top talent in Indonesia. Our mission is to enable young professionals in Indonesia to learn and grow by working with international clients. We help clients recruit and manage their employees in Indonesia, fostering an environment where talent can thrive and businesses can achieve their goals. Join us at Wolkk and be part of a dynamic team that bridges global opportunities with local expertise.

Our values:

• Trust and Respect
• Thirst for learning
• Agile and Flexible
• Quality Driven