German-Speaking Order Management Representative

Are you a detail-oriented customer service professional with strong German and English communication skills? Join a well-established international company operating in a dynamic, innovative industry, where you can contribute to efficient order management processes and deliver an excellent customer experience.

Your responsibilities:

• Manage and process customer orders accurately through multiple ordering channels.
• Provide professional support to German-speaking customers regarding orders and inquiries.
• Ensure timely and accurate order entry while maintaining high data quality standards.
• Monitor order-related activities to meet service level agreements (SLAs).
• Identify opportunities for process improvements to enhance efficiency and customer satisfaction.

Requirements:

• Excellent written and verbal communication skills in German and English.
• 1 year experience in customer service and order management.
• Strong organizational skills, attention to detail, and accurate data entry abilities.
• Proficiency in MS Office; SAP or Salesforce experience is an advantage.

What our partner offers:

• Comprehensive benefits package, including cafeteria, annual bonus, and additional employee allowances.
• Private healthcare services, life and accident insurance.
• Hybrid working model.
• Supportive international work environment with professional development opportunities.