Global Credit Controller

Global Credit Controller

Location: Rotterdam, Netherlands or Ghent, Belgium (hybrid, minimum two days a week in the office)

Are you the person customers are glad to hear from, even when you’re chasing payment? Can you run credit control on your own across several countries and make it look easy?

Our client is a leading global provider of clinical research and central laboratory services, supporting biopharma and biotech organisations from early research through to commercialisation. They are looking for a Global Credit Controller to own credit and collections across the Netherlands, Belgium and the US.

You’ll be the main finance contact for clients, including long-term, high-value customers, keeping cash coming in on time while protecting the relationship. This is a standalone seat. You’ll run the full process yourself, from credit checks and collections to resolving billing disputes, working with project management, contracts, commercial teams and country finance leads.

Why Join?

• Real Ownership - Credit control for three countries sits with you, with no layers between you and the result.
• Client Facing - You’ll work directly with client finance teams, most of them in the US.
• Cross-functional Reach - You’ll work with project, contracts, commercial and legal teams and see how the whole business fits together.

Your Responsibilities

• Own the accounts receivable ageing schedule and keep days sales outstanding within target
• Forecast incoming payments with the country finance controllers
• Assess the creditworthiness of new and existing clients, and monitor credit limits and exposure across entities and currencies
• Act as the primary finance contact for key global clients
• Resolve invoice discrepancies and disputes with commercial, project and account management teams
• Report on collections, ageing and credit risk, and support the monthly bad debt provision
• Improve credit control processes and introduce automation where it makes sense

About You

You know the order to cash cycle from billing to cash received, and you’re comfortable making decisions without a team behind you. You write as well as you speak, because a lot of this role happens in email and on calls with customers.

• 5+ years in credit control or accounts receivable, ideally in an international organisation
• Proven experience managing complex, high-value or strategic client accounts
• Strong written and spoken English
• Experience resolving disputes and working with internal stakeholders to get answers
• Comfortable working across entities, currencies and time zones
• SAP S/4HANA preferred, plus advanced Excel or Power BI
• Bachelor’s degree in finance, accounting, business or a related field. CICM is desirable
• Dutch or French is a plus

Travel

Minimal travel expected for this role.