Global Head of Sales (Tulah)

Head of Sales

We are in search of a dynamic and results-driven Head of Sales to lead our sales team at our ultra-luxury clinical wellness retreat. The successful candidate will play a pivotal role in propelling revenue growth,
expanding our client base, and embodying the spirit of our commitment to health and wellbeing, luxury, and personalized experiences. As the Head of Sales, you will be responsible for developing and executing
effective sales strategies, fostering strong client relationships, and leading a motivated team of sales professionals.

Essentials

• Proven experience in a global senior sales management role within the luxury hospitality, wellness, or travel industry, specifically within uber-luxury resorts/retreat settings.
• Demonstrated ability to exceed sales targets and drive revenue growth.
• Must have a strong network and relationships with luxury travel service providers in EU and CIS regions.
• Hands-on exposure to wellness and luxury hospitality marketing.
• Proven experience in creating and executing launch strategies and action plans.
• Flexibility to travel frequently and attend industry events as required.
• Must possess thorough knowledge of major worldwide events and the latest trends in offerings from market-leading luxury and wellness brands.

Responsibilities

Sales Strategy and Planning

• Develop comprehensive sales strategies to achieve revenue targets and drive sustainable growth aligned with the vision, mission, and values.
• Analyze market trends, competitor activities, and guest feedback to identify new sales opportunities and capitalize on untapped markets.
• Collaborate with the General Manager and Senior Management team to align sales objectives with overall business goals.

Sales Execution

• Lead by example and actively engage in the sales process by pursuing and closing high-value sales leads.
• Oversee the entire sales cycle, from prospecting to negotiation and deal closure, ensuring adherence to the retreat's premium service standards.

Marketing Collaboration

• Collaborate with the marketing team to create impactful promotional campaigns, targeting specific global market segments to generate interest and demand.
• Utilize marketing insights to identify potential upsell opportunities and drive revenue through cross-selling initiatives.

Financial Management

• Work closely with the finance department to develop accurate sales forecasts, budget allocations, and pricing strategies.
• Monitor and analyze sales performance metrics to optimize revenue and adjust strategies accordingly.

Team Leadership and Management

• Recruit, train, and mentor a high-performing international sales team capable of delivering exceptional guest experiences.
• Establish clear performance metrics and targets for the sales team and conduct regular performance evaluations to ensure continuous improvement.
• Foster a positive and motivating work environment that encourages teamwork, creativity, and personal development.

Relationship Management

• Cultivate and maintain strong relationships with key guests, travel agencies, corporate partners and industry influencers.
• Ensure prompt and professional responses to guest inquiries, feedback, and complaints, resolving issues to consistently exceed guest expectations.

Desirables

• Exceptional leadership skills with a track record of successfully managing and motivating international sales teams.
• Deep understanding of the wellness industry and luxury market trends.
• Strong and proven stakeholder management.
• Excellent interpersonal and communication skills to build strong relationships with guests and partners. A 'can-do' attitude is a must.
• Analytical mindset to interpret data and implement data-driven strategies.
• Arabic speaker highly preferred.
• Based in Dubai, Mumbai, or Delhi.