Graduate Program Coordinator, JCBCL

FL - Main Campus - Lakeland, FL 33801

• Position Type: Full Time
• Job Shift: Day
• Education Level: Bachelor's Degree
• Travel Percentage: None
• Category: Admin - Clerical

JOB SUMMARY

The Graduate Program Coordinator for the Jannetides College of Business, Communication & Leadership (JCBCL) is responsible for comprehensive planning, logistics, and academic advising for the Graduate Studies programs. This role ensures the smooth functioning of academic processes by managing course schedules, student records, and degree progress while serving as a primary point of contact for student and departmental inquiries. The ideal candidate is a proactive professional who can manage complex administrative tasks and support the Program Director in implementing special projects and research solutions.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Chair, Graduate School

Supervisory Responsibility: N/A

Indirect Supervisory Responsibility: N/A

ESSENTIAL DUTIES - May include, but is not limited to the following:

Academic Advising & Student Management

• Provide general advising to all current and prospective graduate students
• Manage Academic Probation and Suspension, including low GPA warnings, accountability meetings, and GPA recovery planning.
• Process Curricular Practical Training (CPT) and Optional Practical Training (OPT) paperwork and track forms through e-signature software, coordinating with relevant professors.
• Handle SEVIS policy, paperwork, and challenges for international students.
• Build and maintain program course maps and routinely refresh the program advising guide.

Course & Faculty Administration

• Schedule courses on the College’s spreadsheet and ensure accuracy within the JICS system. Manage course caps and monitor enrollment for overfull or under-enrolled sections.
• Submit course/instructor changes and track faculty notices for course management.
• Maintain a tally of faculty and adjunct courses to report on workload compliance.
• Assist with student registration and check new student communication in Element.

Program Operations & Graduation

• Conduct graduation audits and review degree audits for each graduation cycle prior to final Director approval.
• Plan and order branded graduation gifts and coordinate the JCBCL Awards/Hooding Ceremony.
• Compose and schedule all reminder and informative emails to the student body.
• Assist in compiling data for assessment reports and serve as a point of contact for other departments. General Administration
• Answer department phones and manage general inquiry emails.
• Coordinate and schedule meetings to ensure efficient time management.
• Lead the logistical planning, coordination, and execution of course intensives and residencies to ensure a seamless experience for faculty and students.
• Maintain student records, databases, and general academic documentation.
• Perform other duties as assigned by the Program Director to support departmental efficiency.

General Administration

• Answer department phones and manage general inquiry emails.
• Coordinate and schedule meetings to ensure efficient time management.
• Lead the logistical planning, coordination, and execution of course intensives and residencies to ensure a seamless experience for faculty and students.
• Maintain student records, databases, and general academic documentation.
• Perform other duties as assigned by the Program Director to support departmental efficiency.

ADDITIONAL/NON-ESSENTIAL DUTIES

All remaining duties are considered "nonessential" within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION

Main Campus Hybrid (some remote, some main campus, and/or some other physical location)

Qualifications

EDUCATION

Required Education:

Bachelor’s degree from an accredited college or university.

Preferred Education:

Bachelor’s degree in business, communications, leadership or other related field.

LICENSES/CERTIFICATIONS

N/A

EXPERIENCE

Required:

A minimum of two (2) years administration experience.

Preferred:

• Experience working in a higher education setting
• Experience with event planning.
  

KNOWLEDGE, SKILLS, AND ABILITIES

Required

• Proficiency in Google Suite and Microsoft Office
• Excellent oral and written communication skills
• Strong project management and organizational skills with the ability to prioritize effectively in a fast-paced setting.
• Ability to build and maintain positive relationships with students and other stakeholders.
• High level of accuracy and attention to detail in all tasks and documentation.
• Time management prioritization.
• Adapt to changing circumstances and handle unexpected challenges.
• Ability to maintain strict confidentiality regarding student and institutional records.
• Must demonstrate outstanding Christian character and alignment with the SEU Mission.

Preferred

• Planning and/or project management skills.
• Experience in academic advising.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment.

This position is considered non-essential for the purposes of Emergency Response.

Physical Requirements:

• Office Environment: Ability to work primarily in an office setting, which involves sitting for extended periods.
• Computer Use: Proficiency in using computers for various tasks, which requires hand-eye coordination and manual dexterity for typing and handling office equipment.
• Communication: Strong verbal communication skills for meetings, presentations, and interactions with staff, students, and parents.
• Mobility: Capability to move around the office and campus as needed for meetings and events.
• Lifting: Occasionally lift and carry items such as files, documents, or small office equipment weighing up to 20 pounds.
• Visual Requirements: Ability to read and interpret data on computer screens and printed documents.
• Hearing and Speaking: Adequate hearing to participate in conversations and phone calls, and clear speaking ability for effective communication.

Travel:

No

Schedule:

Main Campus. Monday – Friday, 40 hours per week. This position works year-round and may require some evening/weekend hours.

TRAINING

All new hires and employees transferring into a new position will have a 90-day probationary period within which to learn the functions of the job and to be evaluated. Following the probationary period, the employee can transition to regular status, have the probationary period extended in order to receive more training, or employment can be terminated. Required compliance training is as follows:

None

SAFETY

• SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment.
• Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management.
• Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident.
• Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

SCREENING

All full-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University’s insurance carrier in order to meet the requirements of the position.

DISCLAIMER

SEU is an at-will employer. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The employer retains the right to change or assign other duties to this position.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

SEU is committed to providing a workplace that is free from unlawful discrimination and harassment. All forms of discrimination against or harassment of a person because of his or her identification within a protected category are strictly prohibited and will not be tolerated. This prohibition applies equally to conduct by and against employees, vendors, visitors, and students.

Southeastern University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, sex (including pregnancy), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. The equal opportunity policy will apply in University programs and activities, and all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination and all other terms, conditions and privileges of employment. All employees of Southeastern University, by continued employment, agree to abide by the policies contained in the Employee Handbook and in the SEU Mission, Vision, Statement of Faith and Community Covenant.