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- Hiring from
- Egypt
- Work type
- Remote
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Company Description Upscend is an AI-powered learning management system (LMS) designed to deliver measurable learning outcomes rather than generic training experiences. The platform uses advanced AI to personalize learning paths, reinforce knowledge, and track performance to ensure skills are truly mastered. Upscend focuses on practical, results-driven learning for modern teams and organizations. Team members collaborate in a fast-moving, technology-first environment to build solutions that make training more effective and engaging for users worldwide.
Role Description The GTM Engineer | Sales AI Engineer is a full-time remote role responsible for supporting Upscend’s go-to-market efforts by serving as the technical expert in customer-facing interactions. Day-to-day tasks include partnering with sales teams to design and deliver product demos, understanding customer requirements, and mapping Upscend’s AI-powered LMS capabilities to client needs. The role involves providing technical support during the sales cycle, responding to prospect questions, and helping develop solution architectures and proof-of-concept configurations. This position also collaborates with product and engineering teams to relay customer feedback, refine messaging, and create technical documentation and enablement materials. The GTM Engineer | Sales AI Engineer contributes to onboarding new customers, ensuring a smooth handoff to customer success and long-term adoption of the platform.
Qualifications
Role Description The GTM Engineer | Sales AI Engineer is a full-time remote role responsible for supporting Upscend’s go-to-market efforts by serving as the technical expert in customer-facing interactions. Day-to-day tasks include partnering with sales teams to design and deliver product demos, understanding customer requirements, and mapping Upscend’s AI-powered LMS capabilities to client needs. The role involves providing technical support during the sales cycle, responding to prospect questions, and helping develop solution architectures and proof-of-concept configurations. This position also collaborates with product and engineering teams to relay customer feedback, refine messaging, and create technical documentation and enablement materials. The GTM Engineer | Sales AI Engineer contributes to onboarding new customers, ensuring a smooth handoff to customer success and long-term adoption of the platform.
Qualifications
- Strong Sales Engineering and Sales skills to support demos, discovery calls, solution design, and technical deal support.
- Experience in Technical Support and Customer Service to troubleshoot issues, guide users, and ensure positive customer outcomes.
- Excellent Communication skills, including the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Familiarity with SaaS products, preferably in LMS, edtech, or AI-powered platforms.
- Comfort working with APIs, integrations, and basic system architecture; ability to collaborate effectively with engineering teams.
- Analytical mindset for understanding customer workflows, identifying requirements, and designing scalable solutions.
- Ability to work independently in a remote environment, manage multiple opportunities, and prioritize tasks in a fast-paced setting.
- Bachelor’s degree in a technical, business, or related field, or equivalent practical experience.
