Guest Focus & Supplier Operations Coordinator

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Guest Focus Responsibilities:

• Manage assigned guest injury and illness cases, prioritizing based on established guidelines.
• Communicate with guests via phone and email using approved templates and tone, ensuring clarity and professionalism.
• Coordinate with Field Staff and Regional Teams to support ongoing guest needs.
• Accurately document case details and updates in internal systems.
• Escalate complex or sensitive issues to Leads or Managers as needed.
• Assist in tracking and organizing guest feedback data to support team reporting and insights.

Supplier Operations Responsibilities:

• Execute assigned tasks to support securing subcontractor services and updating vendor contracts.
• Input and maintain accurate vendor, contract, and service data in company systems.
• Track deadlines and follow up with vendors to ensure timely completion of required documentation (e.g., contracts, COIs).
• Audit reports for changes (added/cancelled services) and communicate updates using established processes.
• Support updates to itineraries and systems based on confirmed service changes.
• Escalate discrepancies or risks to Leads or Managers for resolution.

What you'll need to be successful:

• Strong written and verbal communication skills, with ability to follow guidelines.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and deadlines in a structured environment.
• Comfortable learning and using internal systems and tools.
• Ability to work independently on assigned tasks while seeking guidance when needed.
• Proficiency in Microsoft 365.
• Familiarity with Salesforce or reporting tools is preferred.
• Additional language skills are a plus.

Work Environment:

• On-Site, Berkeley, CA
• 4 days in-office, 1 day work from home

FROM OUR FOUNDER

I can't imagine a better way to travel the world than under your own power and in the company of like-minded adventurers. Sure, Backroads provides superb accommodations and meals, amazing Trip Leaders and unforgettable local encounters. But whether you’re sticking with the group or breaking off on your own, all of our planning and support are ultimately aimed at one simple thing: giving you the flexibility you need to discover the world on your own terms.

Tom Hale, Founder & President