Hausa and/or Yoruba - Speaking Partner Relations Manager

Key Responsibilities:

Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value

Act as the main contact for Partners, fostering strong relationships through personalised support

Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly

Analyse Partners 'behavior to uncover opportunities for upselling and customisation of products and services

Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners

Communicate ideas and suggestions for platform improvements to the Business Development teams

Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts

Undertake any other relevant task as assigned

Main requirements:

Degree in a business-related field

Experience in a similar position will be considered an advantage

Fluent Hausa or Yoruba speaker with excellent oral and written skills in English. Knowledge of Igbo will be considered an advantage.

Ability to build and maintain excellent business relationships

Strong interpersonal and communication skills

Target-oriented and resourceful

Ability to work autonomously and under pressure

Spending significant time travelling abroad- if required

Valid work permit

Benefit from:

Attractive remuneration package plus performance related reward

Intellectually stimulating work environment

Continuous personal development and international training opportunities

The Hiring Experience: What Awaits You

Let’s Connect – Intro Chat with Talent Acquisition

Deep Dive – First Interview with Your Future Team

Bring It to Life – Role-Specific Take-Home Task