About the Role
Fayetteville Public Works Commission is seeking a knowledgeable and driven HCM Applications Analyst to support and continuously enhance our enterprise Human Capital Management (HCM) platform. This role serves as a functional and technical expert with a strong preference for Oracle HCM Cloud experience and plays a key part in improving HR processes, ensuring data integrity, and optimizing system performance across the organization.
The HCM Applications Analyst partners closely with HR, IT, and business stakeholders to translate operational needs into effective system solutions while supporting daily operations, system upgrades, integrations, testing, and user enablement.
Key Responsibilities
Oracle HCM Cloud Management
Configure, maintain, and optimize Oracle HCM Cloud modules including Core HR, Recruiting, Onboarding, Compensation, and Benefits.
Design and maintain workforce structures, workflows, approval hierarchies, and security roles.
Collaborate with HR leaders to translate business needs into system and process improvements.
Implementation & System Enhancements
Support implementation initiatives including requirements gathering, configuration, testing, deployment, and post‑go‑live stabilization.
Assist with data migration from legacy or internal systems and validate post‑migration data accuracy.
Participate in cutover activities and support system go‑live events.
Review Oracle quarterly releases, assess impacts, and support regression testing.
Testing, Documentation & Governance
Develop and execute test scripts for system changes, enhancements, and new functionality.
Support User Acceptance Testing (UAT) and ensure smooth adoption of system updates.
Create and maintain system documentation including configuration guides, process flows, and release notes.
Ensure compliance with change management standards and data governance practices.
Integrations, Reporting & Technical Collaboration
Partner with IT teams to support integrations between Oracle HCM and other enterprise systems.
Assist with reporting and analytics using OTBI, BI Publisher, dashboards, and audit reports.
Support application availability, security, and performance in alignment with PWC IT standards.
User Support & Cross‑Functional Collaboration
Provide end‑user support through the PWC ticketing system and document resolutions.
Deliver training, guidance, and knowledge transfer to HR and operational users.
Proactively identify opportunities for system optimization and continuous improvement.
Build strong working relationships with HR, IT, vendors, and external partners.
What You’ll Bring
Strong functional knowledge of HR processes and HCM systems.
Hands‑on experience supporting enterprise applications and resolving technical issues.
Ability to translate complex system requirements into clear, practical solutions.
Strong written and verbal communication skills, including technical documentation.
A collaborative, proactive approach with curiosity, accountability, and attention to detail.
Education & Experience
Bachelor’s degree in Business, Human Resources, Information Technology, or a related field and five (5) years of progressively responsible applications analysis experience
OR
Associate degree in computer technology, information systems, HR systems, or a related field and eight (8) years of applications analysis experience
Experience with Oracle HCM Cloud is preferred and may substitute for a portion of the required applications analysis experience.
Certifications
Oracle Guided Learning Content Developer (Foundations Associate) or equivalent
Required or attainable within six (6) months of hire
Physical Requirements
No significant lifting required
Ability to sit for extended periods and work at a computer
What You’ll Get
A competitive compensation package.
The opportunity to work for an award
‑
winning utility recognized for excellence, reliability, and community stewardship
Health & Wellness Benefits:
Medical, Dental, and Vision Plans with HSA and FSA options.
Group Life and Long
‑
Term Disability Insurance.
Onsite Gym and Onsite Medical Facility.
Retirement & Financial Benefits:
Pension through the NC Local Government Employees’ Retirement System.
401(k) Match Retirement Plan.
457 Plan for additional retirement savings.
This is an opportunity to contribute to a mission‑driven public utility while supporting modern HR systems that serve employees across the organization. Qualified candidates are encouraged to apply.
EMPLOYER’S RIGHTS:
This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.
Applicants must be currently authorized to work in the United States on a full-time basis.
PWC does not offer employment-based visa sponsorship now or in the future.
Grade-414 $81,932.46 - $107,946.02/ salary
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