Head of Account Management

Head of Account Management | Remote (UK) | PE-Backed SaaS

Kaliba is partnering with a high-growth, PE-backed SaaS business for a Head of Account Management.

This business has scaled profitably year on year, serves household-name enterprise customers, and is now investing in senior commercial leadership to drive the next phase of growth across its global account base.

The role

You'll lead a distributed team of Account Directors and own the full retention and expansion engine: renewals, upsell, cross-sell, and logo retention across mid-market and enterprise accounts

You'll combine strategic leadership with hands-on execution. You'll be coaching deals, sitting in on customer calls, running pipeline reviews, and holding your team to a high bar every week.

• Own NRR and GRR targets across the existing customer base
• Build and embed repeatable account planning methodology and commercial playbooks
• Drive forecasting accuracy, pipeline discipline, and data-led decision making
• Recruit, develop, and retain top-tier account management talent
• Act as a senior voice of the customer into Product, Marketing, and leadership

Who you are

2+ years leading ADs or AMs in a SaaS environment (not purely CS leadership). You've carried a team number and can point to how you hit it: forecasting accuracy, pipeline coverage, conversion rates.

You bring enough gravitas to hold senior customer conversations while staying low-ego enough to get into the weeds with your team. You lead through metrics, not intuition. You challenge assumptions. You bring pace and intensity.

Strong signals: experience in or adjacent to procurement, compliance, risk, or contract management software. Background with NetSuite or similar. Evidence of building or embedding a sales playbook.

What's on offer: fully remote in the UK, comprehensive benefits (private health, pension, life assurance, income protection), L&D investment, and a culture that values performance over potential and execution over intention.

To apply or learn more, reach out to James Kennedy at Kaliba.