Head of Account Management (Maternity Cover)

Head of Account Management (Maternity Cover) Join Our Team We usually respond within two weeks Cazoo, is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. At Cazoo , you'll be part of a team that's revolutionising the way people buy and sell cars. If you're ready to drive your career forward in a dynamic, fast-paced environment, Cazoo is the place for you. Join us and be a part of shaping the future of automotive retail! We are seeking a dynamic Head of Account Management to lead our account management function, taking responsibility for a portfolio of £50m+ revenue across 5,000 independent dealers. Leading 4 Manager-level direct reports and a wider team of 30+ Account Managers, you will drive a step-change in performance, dealer engagement, and commercial impact as we evolve into a high-growth, challenger automotive marketplace. This role is critical in shifting our approach from reactive account management to proactive, insight-led dealer partnerships. You will lead the team through a major phase of transformation, including an updated version of our CRM platform, a billing partner transition, and a cultural reset focused on pace, accountability, and agility. Reports To: Sales Director Contract Type: Fixed Term Contract (12 months - August start date) Location: Richmond UK, Hybrid Commercial Performance & Growth Revenue & Retention: Deliver revenue growth, retention, and ARPD (Average Revenue per Dealer) across a large independent dealer base. Platform Health: Drive increased stock levels, quality of listings, and dealer engagement on the platform. Identify and unlock growth through: Dealer segmentation (high value vs. long tail). Upselling premium products (e.g., visibility packages, featured listings). Improving conversion from stock sales. Dealer Partnership Strategy Strategic Relationships: Build deeper, more strategic relationships with key independent dealers and buying groups. Consultative Selling: Shift the team towards consultative, insight-led conversations (focusing on performance, pricing, stock mix, and digital presence). Value Positioning: Position the company as a growth partner, not just a listings platform, moving the mindset from ‘Here are your leads’ to ‘Here’s how you grow your business on our platform.’ Leadership & Team Performance Team Development: Lead, coach, and develop 4 managers and the wider account management teams. Embed clear goals focused on: Dealer activation & retention. Revenue per dealer. Stock upload and live listings. Lead conversion. Drive sales discipline through robust pipeline management, structured account plans, and regular performance reviews. Transformation & Change Leadership CRM Evolution: Lead the function through CRM updates and full adoption to improve visibility of dealer performance, activity tracking, and data-driven decision-making. Billing Transition: Oversee the transition to a new billing partner, ensuring minimal dealer disruption, clear communication, and improved commercial transparency. Cultural Reset: Use this transformation phase as a catalyst to reset standards, behaviours, and ways of working. Challenger Brand Mindset Instil a fast-paced, agile, challenger culture across the team that rewards ownership, accountability, a bias for action, and a continuous test-and-learn approach. Data, Insight & Performance Management Leverage CRM and marketplace data to identify underperforming dealers, spot growth opportunities, and drive targeted interventions. Build a culture where account managers use data insights to challenge dealers and recommend actions to improve their performance. Cross-Functional Collaboration Internal Alignment: Partner closely with all areas of the business focusing particularly on Product, Marketing, and Commercial Operations to improve the overall dealer experience. Key Skills & Experience Leadership: Proven experience leading multi-layered sales or account management teams. Preferable experience working within automotive, digital marketplaces, or high-volume B2B SaaS/digital environments. Commercial Acumen: Track record of managing £multi-million revenue portfolios, driving customer growth, and improving retention. Change Management: Demonstrated experience leading teams through change (e.g., CRM implementations, billing systems, or major process transformations). Execution: Superb ability to balance high-level strategic thinking with hands-on, tactical execution. Success Looks Like Tangible growth in dealer revenue, retention, and share of wallet. Increased stock levels and listing quality across the platform. Measurable improvement in dealer engagement and satisfaction. Successful rollout and full team adoption of the new CRM and billing platforms. A highly visible shift to a high-performance, challenger sales culture. Stronger positioning of the company as a trusted, consultative dealer growth partner. At Cazoo , we’re fearlessly committed to helping car buyers and dealers save time, money, and energy. If you’re ready to challenge the status quo, give it your all, and come out smiling, you’ll fit right in. You can expect a fast pace, plenty of support and a commitment to work flexibility. Are you ready? Perks & Benefits Here’s how we back you: Financials 💰 We offer an annual bonus scheme or commission plans for our Commercial team. We more than match your commitment to your pension, so when you contribute 6% , we put in 9%, taking your total up to 15% of your base salary. Quarterly value-led awards with generous cash prizes. Referral Bonus: Recommend a colleague, get £2,000. Work-Life 🏖️ 25 days (plus bank holidays) Hybrid role, two days a week based in our Richmond office Family Enhanced leave after 6 months of service: Maternity/Pregnant Parent Leave: 20 weeks at 100% pay,. Paternity/Non-birth Parent Leave: 12 weeks at 100% pay. Volunteer Days: We offer 2 volunteer days a year so you can help out wherever matters to you Health & Peace of Mind 🏩 Comprehensive cover so you (and your favourite people) have the care you need. AXA Private Healthcare: High-level coverage for you, partners, and dependents—including pre-existing conditions. Bupa Dental: Level 2 coverage for cashback on preventative, restorative and emergency care. Private GP: 24/7 digital access via Help@Hand. Income Protection: 13 weeks of sick pay, before going onto Long term Illness cover with Canada Life Life Assurance: 4x basic salary covered by Unum. Specialist Support: Free counseling and menopause/fertility support via Peppy. Your Growth 🌱 We hired you for your talent, and we’re committed to helping you expand it. Learning budget and continuous development opportunities. Every manager has a dedicated budget for your specific role development. The Extras 🔍 Your choice of a MacBook or Windows laptop. Perks@Work: Discounts at over 30,000 retailers and entertainment venues. Annual conference with top tier industry guest speakers. Past guests include names like Matthew Syed and Damian Hughes. Whether it’s our Summer bash or the annual festive party, we make sure we take the time to bring everyone together and celebrate in style. Free food & drinks in the office. We’re proud partners of Brentford FC, and we share the rewards with you. From tickets to matches to the bucket-list opportunity to actually play on the pitch yourself, we bring you closer to the action. Diversity & Inclusion at Cazoo Here at Cazoo we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That’s why we’re committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you! Department Sales Locations Richmond upon Thames Remote status Hybrid Employment type Contract MOTORS/Cazoo Cazoo Our Commitment to Diversity & Inclusion Here at Gumtree & Motors, we’re striving to foster a culture of belonging and empowerment, a place where everyone can be celebrated for who they are, with equal opportunities for growth and career development. We understand that having diverse and inclusive teams fuels creativity and stronger performance. That’s why we’re committed to discovering new talent, so that when you join Gumtree & Motors, you can be you! We know we’re not perfect, and true inclusion and belonging are a journey. As part of our commitment to creating inclusion for all in 2024, here are a few of the things we’re up to: Improve fair & equitable hiring processes by removing bias from job applications Delivering training on Unconscious Bias, Culture And Identity Awareness, & Inclusive Leadership Celebrating diversity through our company-wide inclusion calendar Fostering Community Groups (ERGs) with investment for each group Continuing our People Ambassador Programme to have more representative voices involved in decision making Accelerating diverse talent through a mentoring programme Sponsorship to attend an external coaching programme to elevate women’s voices Partnering with charitable organisations to drive inclusion and belonging within wider communities Reviewing the accessibility of our workplace, practices and policies And that’s really just the start!