Head of Delivery and Business Analysis

Job description

Job Title: Head of Digital Delivery & Business Analysis

Band: 6

Salary: £72,771 - £82,959

Available Locations

Liverpool, Newport, Norwich or Birmingham.

The following locations listed below are restricted to contracted GCA staff already based in one of these offices:

London, Bristol, Manchester or York.

External applicants are not eligible for these sites. If you select one of these locations as an external applicant your application will, unfortunately, be withdrawn.

Contract Type: Permanent

Hours: Full Time

Closing Date: 3rd December 2026

Interview Date(s): W/C 4th January 2027 subject to change, Please note psychometric testing to be completed between 11th and 22nd December 2026

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Are you ready to lead digital delivery that makes a real difference across the public sector? Join the Government Commercial Agency (GCA) and help shape how we deliver modern, innovative and user-centred digital services. As Head of Digital Delivery & Business Analysis, you'll lead two critical professional functions, strengthen our digital capabilities and help deliver the products and services that support public sector procurement across the UK. Bring your leadership, expertise and ambition to GCA – and help shape the future of digital delivery.

Job Summary

As Head of Digital Delivery & Business Analysis, you will provide strategic leadership across two professional functions within GCA's Digital & Data Services directorate, leading approximately 45 permanent and contracted professionals. Reporting into senior DDS leadership, you will build professional capability, foster an inclusive, high-performing culture and embed Government Digital and Data standards. You will oversee delivery performance across digital products, platforms and services, including major commercial frameworks supporting billions in public sector procurement. Working across multidisciplinary teams, you will strengthen delivery assurance, manage strategic risks and dependencies, and drive continuous improvement to deliver measurable outcomes for GCA and its customers.

Key Accountabilities:

• Strategic Leadership: Provide strategic direction and leadership for the Digital Delivery Management and Business Analysis functions, ensuring alignment with GCA's organisational priorities and Digital & Data Services strategy.
• Line Management and People Leadership: Provide effective line management across both functions. Lead and guide team members, manage performance to ensure a high-performing team, and support staff development through regular feedback. Foster an inclusive culture that promotes professional growth, wellbeing and accountability.
• Professional Capability: Develop and mature both professional functions, establishing communities of practice, career pathways, professional standards and capability development aligned with the Government Digital and Data Profession Capability Framework.
• Delivery Oversight: Provide strategic oversight and assurance of digital delivery across products, platforms and services, ensuring effective planning, prioritisation, delivery confidence and the realisation of measurable outcomes.
• Governance and Assurance: Establish and maintain proportionate delivery governance, performance reporting and assurance mechanisms, proactively managing strategic risks, issues, dependencies and delivery constraints.
• Agile Delivery and Continuous Improvement: Champion agile, lean and user-centred approaches, embedding effective delivery practices and driving continuous improvement across multidisciplinary teams.
• Business Analysis Leadership: Set the direction and standards for business analysis, ensuring effective requirements management, business process improvement, stakeholder engagement and the translation of business needs into deliverable outcomes.
• Resource and Financial Management: Lead strategic workforce planning, resource allocation, demand & capacity management and financial oversight, ensuring sustainable capability and effective use of permanent, contingent and supplier resources.
• Stakeholder and Supplier Engagement: Build trusted relationships with senior leaders, delivery partners and stakeholders, influencing strategic decisions, resolving complex challenges and supporting effective supplier performance and commercial outcomes.
• Cross-Functional Collaboration: Work collaboratively with Product, Engineering, Design, Data, Service Operations and wider business functions to strengthen multidisciplinary delivery, remove organisational barriers and support GCA's digital transformation ambitions

Essential Criteria (to be assessed at application stage):

• Line Management and People Leadership: Demonstrable line management experience, preferably within a digital delivery environment, with the ability to lead multidisciplinary teams, manage performance, develop professional capability and foster an inclusive, high-performing culture.
• Digital Delivery Leadership: Significant experience leading and assuring the delivery of complex digital products, platforms and services, applying agile and lean methodologies to manage delivery risks, dependencies, resources and performance across multiple initiatives.
• Business Analysis and Professional Capability: Strong understanding of business analysis principles, practices and methodologies, with experience establishing professional standards, developing capability and translating complex business needs into effective digital solutions and measurable outcomes.
• Strategic Leadership and Stakeholder Management: Proven ability to influence senior stakeholders, navigate organisational complexity, build effective cross-functional relationships and provide strategic direction to support organisational priorities and digital transformation.
• Governance, Resource and Financial Management: Demonstrable experience establishing proportionate delivery governance, managing workforce capacity and financial resources, and using performance information to inform decisions, drive continuous improvement and deliver value for money.

Success Profiles (to be assessed at interview):

Behaviours

• Leadership - Lead success profile
• Communication & Influencing
• Seeing the Big Picture
• Delivery at Pace

Technical

• Agile and Lean Practice
• Business Analysis

(A link to the Civil Service Success Profiles Framework is provided below)

Success Profiles Framework

Assessment

Shortlisted candidates will complete Alternative Leadership Assessments. These assessments are not pass/fail; instead, they provide insights to help the panel explore specific areas during your interview. For more information, read the gatenby sanderson assessment types.

Valuing our people:

• Competitive salary
• Generous pension scheme
• A discretionary non-contractual performance related bonus
• Working remotely in addition to working in advertised office location
• Flexi time scheme (available for B1-B6)
• Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays

Want to make a difference? Find out more about the rewarding work that we do in our candidate pack.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitment@gca.gov.uk

Working flexibly, delivering outcomes

GCA operates a smarter working model that balances flexibility with collaboration. Successful candidates are expected to spend at least 26 days per quarter (approximately 2 days per week, pro-rata) at their contracted office, another GCA site, or off-site for meetings. For the remainder of the time, you may work from home or another suitable location that meets business needs.

Artificial Intelligence

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection Process

The lead success profile for this role is Leadership. Psychometric testing will be completed between the 11th and 22nd December, this timeframe is unable to changed.

A reserve list may be held for up to 12 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitment@gca.gov.uk.

Please note that as part of this recruitment process, if you are unsuccessful at the interview stage but are close to the benchmark score you may be considered for and offered a role at a lower pay band within the same job family.

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The Civil Service Code sets out the standards of behaviour expected of civil servants.

Complaints Procedure

Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commission’s Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/

If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitment@crowncommercial.gov.uk in the first instance.

If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at info@csc.gov.uk

Internal candidates should apply using their Workday account. Please use the careers hub for your application.

About Us

Government Commercial Agency (GCA) is the largest public procurement organisation in the UK. With over 800 staff, we help thousands of public and third sector buyers in the UK with billions of pounds of spending each year. We have a wide range of commercial agreements to help our customers buy what they need, when they need it - saving time and money.

Why join GCA? We offer fantastic benefits as well as career development opportunities, have an inclusive culture that values work-life balance and offers flexibility in how you work.