Head of Digital Delivery

The purpose of the Head of Digital Delivery is to manage the delivery of the implementation of Digital Services to new and existing clients. Accountable for delivering the Digital Service implementation portfolio; budgets for delivery, working priorities, escalating and resolving RAIDs, defining resourcing requirements, managing external delivery partners. This role is vital in the successful scaled deployment of Digital Services to our existing and new customer base, transitioning the operation onto Digital Services in a sustainable fashion.

Responsible for the efficient management, oversight and governance of the portfolio of Digital Service deployment and implementation. Responsible for the analysis of internal and external resourcing required to deliver the portfolio of change, that external delivery partners are being managed effectively and that client requirements are met throughout.

This role is offered as a 12 month Fixed Term Contract.

Digital Service Portfolio Management:
Manages the delivery of the Digital Services Portfolio via direct management of individual delivery leads per customer implementation. Manages the budget for delivery across the portfolio, the resourcing needed and external partner work required. Sets priorities and manages the planning, demo and reporting cadence across the portfolio

Resource and budget management:

Monitors the budget assigned to individual deliveries and implementations. Tracks the budget against that scoped per SOW / proposal. Tracks the resourcing used via time recording.

Delivery best practice definition:

Defines the best practice approaches to Digital Service Delivery and implementation, including timelines, plans, testing scripts, generalised approaches and / or artefacts – e.g. testing scripts and strategies, template timelines and resource requirements.

Delivery Partner Engagement:
Manages the day-to-day prioritisation of activities to be undertaken by delivery partners, including resolution of onboarding issues and access requests, prioritisation of activities, management of client requests and / or invoice requirements.

Progress reporting and oversight:

Responsible for reporting on portfolio progress against delivery plans and budgets.
Responsible for producing project progress reporting across the portfolio of Digital Service Implementation

Demonstrates behaviours aligned to the PoloWorks PRIDE values:

As well as a competitive salary, discretionary annual bonus, and a minimum 26 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.