HEAD OF OPERATIONS and EVENTS

PRIDE IN LONDON: HEAD OF OPERATIONS and EVENTS

Reports to: Chief Executive Officer

Contract: full:time, permanent, paid role

Location: London:based, with hybrid working

Salary: up to A GBP 65,000 per annum

Start date: as soon as possible; flexibility for the right candidate

Working hours: full:time, with regular evening and weekend work around events

THE OPPORTUNITY

• Lead the operational planning and safe delivery of one of the worlds most visible Pride celebrations.
• About Pride in London
• London LGBT Community Pride CIC (LLCP), known as Pride in London, is a dynamic, predominantly volunteer:powered organisation. We deliver Londons annual Pride celebrations and work year:round to champion LGBTQIA+ visibility, unity and equality.
• We are building our first full:time paid leadership team to strengthen organisational capacity, professionalise delivery and support our volunteers. Any surplus generated by our Community Interest Company is reinvested in our organisation, programmes and initiatives for the LGBTQIA+ communities we serve.
  
  

THE ROLE

The Head of Operations and Events is a senior, hands:on leadership role with overall accountability for the planning, coordination and safe operational delivery of the Pride in London Parade, festival footprint and associated events.

Reporting to the CEO and working closely with the Head of Partnerships and other functional leads, the postholder will translate Pride in Londons ambitions into robust plans, budgets, approvals, operating procedures and contingency arrangements. They will lead the year:round Operations and Events team of more than 40 volunteers, manage appointed production and specialist partners, and coordinate a significantly larger event:day workforce.

What Success Will Look Like

Pride in Londons Parade, festival and associated events are delivered safely, professionally, inclusively and within agreed scope and budget.

A clear multi:year operations and events strategy supports sustainable growth and continuous improvement.

Statutory applications, licences, event plans and stakeholder approvals are complete, accurate and secured on time.

Production partners, suppliers, volunteers and internal teams work to clear plans, responsibilities and operating procedures.

Risks, incidents and emerging issues are identified early, escalated appropriately and managed effectively.

Accessibility, sustainability, resident and business considerations are embedded throughout planning and delivery.

Key Responsibilities

Operational strategy and planning

• Develop and deliver a multi:year operations and events strategy aligned with Pride in Londons organisational plans, growth ambitions and available resources.
• Own the integrated master delivery plan, critical path, milestones, dependencies and operational readiness process.
• Translate strategic priorities into practical event plans, production schedules, operating procedures and team responsibilities.
• Lead post:event evaluation, lessons learned and continuous improvement, ensuring actions are tracked into the next planning cycle.
• Advise the CEO and leadership team on operational feasibility, capacity, risk, cost and delivery implications.
  
  

Event delivery and production management

• Lead end:to:end planning and delivery across pre:production, build, live operations, breakdown and post:event evaluation.
• Manage the appointed production partner and relevant specialist suppliers, setting clear scopes, deliverables, standards and reporting arrangements.
• Oversee event infrastructure, site and route planning, logistics, staging interfaces, traffic and crowd considerations, welfare provision, communications and operational control arrangements.
• Ensure all teams have clear, current and understood event documentation, including operating procedures, schedules, maps, contact structures and escalation routes.
• Coordinate event:day command, control and communications ar