Head of Products – Digital, Daily Banking & Payments (Vilnius)

🌍 About the Company

The client is an established Lithuanian banking group providing financial services to private and business customers. Its portfolio brings together digital banking, everyday financial services and payment solutions. The organisation is investing in its technology, products and customer journeys, giving senior product leaders meaningful scope to influence change. It operates in a regulated European market and works with international payment schemes, infrastructure providers and technology partners.

💼 About the Role

As Head of Products – Digital, Daily Banking & Payments, you will own the strategy, roadmap and performance of the bank’s digital and everyday banking portfolio. With payments at the centre of the mandate, you will connect customer experience and commercial priorities with technology, regulation, risk and operational resilience. You will also lead the product team and coordinate major initiatives across the bank and its external ecosystem.

🔍 Responsibilities

• Define and own the strategy, portfolio and roadmap for digital banking, everyday banking and payments;

• Lead the complete product lifecycle, from opportunity assessment and business case through delivery, adoption and optimisation;

• Take ownership of payment processes, transaction flows, infrastructure and related systems;

• Improve payment capabilities and customer journeys, increasing their reliability, efficiency and ease of use;

• Translate changes in payment schemes, standards, technology, customer behaviour and regulation into product priorities;

• Set and monitor measures for product quality, customer adoption, commercial performance and operational outcomes;

• Strengthen payment service resilience through effective incident management, testing, system change and business continuity planning;

• Lead major product, payments and technology transformation initiatives across multidisciplinary teams;

• Represent the bank with regulators, payment organisations, infrastructure providers and other external partners;

• Lead and develop the product team, establishing clear ownership, priorities and performance expectations.

🎓 Requirements

• Significant product management or product leadership experience within banking, payments, FinTech or financial services;

• Strong hands-on understanding of payments and payment infrastructure;

• Experience with payment processing, payment schemes, transaction banking or payment systems;

• Strong knowledge of digital and everyday banking products and customer journeys;

• Proven ownership of a complex product portfolio from strategy through delivery and performance management;

• Experience leading payment, digital transformation or technology-enabled product development initiatives;

• A solid understanding of payment regulation, risk management and operational resilience;

• A Bachelor’s or Master’s degree in Business, Finance, Economics, Technology or a related field, together with fluent English.

Nice to Have

• Experience with SEPA and instant payments, payment cards, digital wallets, open banking or merchant payment solutions;

• Exposure to products serving both private and business customers;

• Experience working directly with regulators, payment schemes or infrastructure partners;

• Knowledge of data-led product discovery, digital UX and customer journey optimisation.

🤝 Key Competencies

• Strategic thinking supported by sound commercial judgement;

• Clear ownership and the confidence to make well-founded decisions;

• Customer focus and the ability to simplify complex payment experiences;

• Strong communication and influence at senior stakeholder level;

• Effective leadership across product, technology, operations and control functions;

• People leadership, coaching and capability development.

✨ The Employer Offers

• A senior mandate with visible influence over a business-critical product portfolio;

• Health insurance through a personal benefits package;

• An employer-supported pension savings programme;

• Additional vacation days and extra leave for selected personal circumstances;

• Flexible working hours and modern working infrastructure;

• Internal and external learning opportunities with room for continued professional growth;

• Performance-related bonuses linked to bank, team and individual results.

If you can connect payment infrastructure, customer needs and commercial priorities and turn that complexity into reliable products, this role gives you the mandate to make a measurable difference. Share your profile to begin a confidential conversation.