Head of Talent Delivery

About the Opportunity

We are looking for an experienced, highly driven Head of Talent Delivery to lead our Talent Delivery function at ReWorks Solutions.

This is a senior, hands-on leadership role suited to someone who thrives in a fast-paced, client-facing recruitment environment and knows how to balance people leadership, operational excellence and results.

We need a confident, assertive leader with high emotional intelligence, strong commercial awareness and the ability to make decisions, challenge where necessary and drive accountability across the team.

This is not a purely strategic or people-management role. You will be actively involved in the day-to-day operation, ensuring recruitment delivery remains on track, client expectations are managed and the team is supported to perform at its best.

Key Responsibilities

Team Leadership & Performance

• Lead, mentor, coach and develop a team of Talent Delivery Partners.
• Drive individual and team performance against agreed recruitment KPIs and delivery targets.
• Establish clear expectations, accountability and a high-performance culture.
• Conduct regular performance reviews, coaching sessions and development discussions.
• Support and advocate for the team while confidently addressing underperformance.
• Lead by example, remaining actively involved in recruitment delivery when required.

Operational Leadership & Delivery

• Maintain daily visibility of all active recruitment roles, submissions, interviews, placements and outstanding actions.
• Lead daily team discussions to establish priorities, identify bottlenecks and resolve delivery challenges.
• Allocate resources effectively and adjust priorities as business and client requirements change.
• Ensure recruitment timelines, candidate quality and delivery standards are consistently achieved.
• Monitor recruitment pipelines, identify risks early and implement practical solutions.
• Maintain accurate recruitment reporting, systems and workflow visibility.
• Continuously identify opportunities to improve processes, efficiency and overall delivery performance.

Client Engagement & Stakeholder Management

• Build and maintain strong relationships with clients and internal stakeholders.
• Confidently manage client expectations, challenging unrealistic requirements or timelines where necessary.
• Engage directly with clients to clarify recruitment requirements, resolve delivery concerns and improve outcomes.
• Work closely with Sourcing, Account Management, Sales and other operational teams.
• Navigate difficult conversations professionally and assertively.
• Ensure clear, proactive communication throughout the recruitment process.

Recruitment Quality & Delivery

• Oversee candidate quality, shortlisting, client submissions and interview coordination.
• Ensure candidates are appropriately screened, assessed and prepared before client submission.
• Drive timely client feedback and maintain momentum through the recruitment process.
• Monitor key recruitment metrics, including submission quality, interview conversion, closing rates and time to hire.
• Ensure recruitment processes and internal quality standards are consistently followed.

What We're Looking For

Experience & Technical Capability

• Proven experience in a senior recruitment leadership or Talent Delivery management role.
• Strong experience managing and developing recruitment delivery teams.
• Solid understanding of end-to-end recruitment processes and high-volume delivery environments.
• Demonstrated ability to manage multiple client requirements and competing priorities.
• Strong client-facing experience, including managing challenging relationships and expectations.
• Experience working with recruitment KPIs, performance reporting and operational dashboards.
• Strong understanding of applicant tracking systems, recruitment workflows and process improvement.
• Experience in a recruitment outsourcing, RPO or BPO environment would be highly advantageous.

Leadership & Personal Attributes

This is where we will be particularly selective.

We are looking for someone who demonstrates:

• High emotional intelligence: Understands people, reads situations well and balances empathy with accountability.
• Assertive leadership: Confidently pushes back, challenges decisions and stands firm when necessary without becoming confrontational.
• Strong people leadership: Genuinely cares about their team, develops individuals, earns trust and is comfortable having difficult conversations.
• Operational ownership: Knows exactly where the team stands, what is progressing, what is delayed and what needs immediate attention.
• Results orientation: Highly driven, accountable and focused on measurable outcomes.
• Adaptability: Comfortable with rapid change, evolving structures and shifting business priorities.
• Decisiveness: Able to assess situations quickly, make sound decisions and take action without constant direction.
• Resilience: Remains calm, focused and solutions-driven under pressure.
• Commercial awareness: Understands the importance of delivery quality, client satisfaction and business performance.
• Hands-on leadership: Willing to roll up their sleeves, support the team and lead from the front.