Health Education Team Lead

Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management.

Our Team and Culture
We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply.

As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading!

Primary Responsibilities

• Develop and deliver tailored, one-on-one health coaching to individuals based on their stated health goals, primarily through phone, email, video, and in-person interactions.
• Partner with members to co-create individualized action plans and SMART goals that address their health needs, while monitoring progress and providing ongoing accountability and support.
• Maintain accurate, timely, and up-to-date documentation of all coaching encounters.
• Conduct regular outreach to drive member engagement, including follow-up calls to discuss health goals, assessment results, and participation in biometric screening events, employee health fairs, lunch and learns, and monthly webinars as needed.

• Provide day-to-day leadership, direction, and support to a team of Health Educators and Senior Health Educators, fostering a collaborative, supportive team culture aligned with Marquee Health's core values and service standards.
• Conduct regular one-on-one meetings with team members, providing coaching, mentorship, feedback, and ongoing professional development.
• Provide performance input and updates to the Sr. Director of Health Education and Senior Vice President of Health Education.
• Lead team meetings and communicate organizational updates, priorities, and process changes.
• Serve as the first point of escalation for complex member situations, team questions, and client concerns.
• Serve as a subject matter expert and resource for Health Educators, Senior Health Educators, and other internal stakeholders.
• Provide mentorship and professional guidance to Senior Health Educators.

• Participate in the onboarding, training, and development of new Health Educators, Senior Health Educators, and interns, including coordinating shadowing opportunities and providing feedback.
• Contribute to the development and refinement of training materials, coaching tools, and quality standards to promote consistency and effectiveness across health education services.
• Support ongoing team skill-building and professional development through coaching, knowledge sharing, and mentorship.

• Oversee and conduct regular quality assurance reviews of coaching documentation, outreach practices, and client communications to ensure accuracy, compliance, and consistency with established standards.
• Monitor the quality and effectiveness of health education services, identify opportunities for improvement, and provide guidance to team members to support continuous improvement.
• Distribute and review regular surveys to evaluate coaching and wellbeing event effectiveness, identify program gaps, and ensure alignment with client goals and expectations.

• Assist in the development, coordination, and delivery of ongoing health promotion initiatives, including classes, webinars, promotional tools, marketing campaigns, and corporate wellness competitions.
• Collaborate with internal teams and stakeholders to support the planning and execution of health education programs and engagement initiatives.

• Develop and maintain strong working relationships and consistent communication with clients, partners, and internal stakeholders.
• Collaborate cross-functionally with departments such as Clinical, Incentives, and Account Management to coordinate services, address member needs, and support successful program delivery.
• Partner with clients and internal teams to evaluate program performance, identify opportunities for improvement, and ensure health education services align with client objectives.

• Manage team scheduling, time-off requests, and coverage to ensure consistent service delivery and appropriate team support.
• Coordinate day-to-day team operations and help prioritize resources to support member needs, client expectations, and program requirements.

• Additional functions and responsibilities, as necessary.