Help Desk Specialist

Role Description This is a part-time remote role for a Help Desk Specialist supporting learners and users of CAD University | CAD Hub | CAD Guru’s online platforms. The Help Desk Specialist will respond to user inquiries via email, chat, or support tools, providing timely technical and customer support for access issues, basic software questions, and platform navigation. Day-to-day tasks include troubleshooting common desktop and connectivity problems, guiding users through solutions, documenting recurring issues, and escalating complex cases when needed. The specialist will also help maintain support FAQs, identify patterns in user challenges, and collaborate with content creators to improve the overall learner experience.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including familiarity with common support workflows and ticketing practices.
• Candidates should possess effective Troubleshooting skills for basic software, platform access, and connectivity issues.
• Candidates should possess knowledge of Desktop Computers, including operating systems, browsers, and common user configurations.
• Candidates should possess solid Customer Support skills, with a focus on clear communication, patience, and learner-friendly guidance.
• Additional beneficial qualifications include experience in online or educational platforms, basic understanding of CAD/CAM/CAE tools, strong written English communication, and the ability to work independently in a remote environment.
• Relevant certifications or coursework in IT support or computer science are a plus, but demonstrable experience and skills are equally valued.