Helpdesk Support Junior

Job Description Job Title: Helpdesk Support (Junior) Location: Dublin 8, Ireland (Hybrid working Model - Minimum of 2 days per week onsite) Start Date: 9th October 2026 Contract Duration: 12 Months with further extension. Role Overview The Client is seeking to recruit Junior Helpdesk Support Engineer to provide Level 2 Technical Support within the Unified Communications Team. The successful candidates will support the Department's Unified Communications environment, providing technical assistance across: · Mobile Voice Services · Mobile Data Services · Mobile Device Management (MDM) · Microsoft 365 technologies · Microsoft Teams · End-user device support · Service Desk operations This is an excellent opportunity for a junior IT professional with strong customer service skills and experience supporting mobile technologies. Mandatory Requirements (Pass / Fail): Candidates MUST meet ALL of the following: Experience · It is a mandatory requirement, that the resources proposed have junior level experience, with a minimum of 3 years’ working in an ICT Helpdesk Support role. Availability · Must be available to start from 9th October 2026. Qualifications · It is a mandatory requirement, that the Resources proposed hold the following qualifications or equivalents: • A qualification at Level 6, or higher, on the National Framework of Qualifications (NFQ) in computing. OR • Previous experience in an ICT Helpdesk Support Role and relevant industry recognized qualifications. (Comp TIA A+ or ITIL V4) English Language Proficiency (MANDATORY): · Native English speaker OR · CEFR C2 Proficiency/Mastery (or equivalent) If there is no certificate, fluency will be assessed at presentation stage Requirements Key Deliverable: The following non-exhaustive list of Key Deliverables are applicable to these roles: · Troubleshoot/diagnose customer technical issues and offering resolution. · Effectively support customers. · Update and Management of Service Desk management console. · Provide efficient and acceptable turnaround to customers Service Requests and Incidents Reports. · Support colleagues, and peers including Technical and Customer Services through documentation, coaching and knowledge sharing. · Excellent communication and interpersonal skills · To undertake ad hoc tasks from time to time as directed. Key Experience/Competencies/Skillsets : The following Experience/Competencies/Skillsets are applicable to this Role. · Experience working in an ICT helpdesk support role · Excellent customer services skills · Experience of supporting Android (Mobile) OS devices and users · Certification/Experience of Omnissa Workspace One UEM. · Certification/Experience of Samsung Knox.