Helpdesk Support Specialist

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Helpdesk Support Specialist

Customer Support Remote (GST / UTC+4) Full-time Entry to mid level

We are looking for a team member to provide first-line technical support to users — logging requests, resolving common issues quickly and escalating complex cases to the right team.

Requirements

• Confident with Windows and Microsoft 365 / Office
• Diagnosing basic hardware, printer and peripheral issues
• Working with remote support tools (AnyDesk, TeamViewer)
• Familiarity with ticketing / helpdesk systems
• Strong communication and a customer-focused attitude
• Fluent professional English (our delivery team works English-first)
  
  

Responsibilities

• Receiving and logging requests via phone, email and the ticketing system
• Resolving first-line issues and escalating complex cases
• Supporting user accounts, email and core applications
• Preparing and setting up workstations and peripherals
  
  

An experienced corporate IT team bringing businesses to digital transformation.

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• Managed IT
• DevOps
• Security
• Use cases
  
  

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• Contact
• Remote help desk
  
  

Contact

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30-min intro call — GST

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Delivery Center

ONYX, Karabakh St. 22

Baku, Azerbaijan

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