Home Care Operations Coordinator

At Koltin, we're redesigning how we care for our parents, grandparents, and loved ones — with the goal of helping them stay healthy, active, and independent for as long as possible. We do this through our health memberships, which integrate: Clinical care focused on prevention Major medical expense coverage Wellness and community programs We are the first company in Mexico dedicated to protecting older adults from age 50 to 84. We are growing rapidly across the country with a clear purpose: to transform the healthcare experience for the older adults — making it more human, accessible, and dignified. About the Role You are the operational backbone of Koltin's Home Care unit. You make sure things actually happen: nurses are deployed, tools are built, systems work, and that we’re always ready to grow. You’ll be joining a high performance culture with real ownership, data driven and with bias towards action. We're building a lot of things from scratch. This is not a role for someone who needs a manual before they start -> it's for someone who writes the manual. You're a good fit if you: Take full ownership of problems and figure out how to solve them without being told how. Have built things that generate real value: tools, systems, or workflows that others rely on and actually use — not just reports that people scroll by. Are genuinely comfortable moving from an administrative errand to optimizing a spreadsheet on the same day. Thrive in ambiguity — you enjoy building structure where there is none. Care about getting the data right because you understand that operational quality and data quality are the same thing. Are a do-er by nature. You’re comfortable with change. Today we might be doing this, tomorrow we might be building a hospital at home (literally). Have advanced Google Sheets / Excel — formulas, operational dashboards. Non-negotiable. Responsibilities Manage the team’s task board throughput: tasks closed on time, WIP controlled, backlog status organized. Supervise field nurses and their home visits through operational dashboards — not by being in the field every day. Build and maintain internal tools: Google Sheets dashboards, automations, scripts, and data integrations. Handle administrative and procurement tasks to ensure compliance in many fields. Document processes and protocols so the area has institutional memory. Coordinate with other departments on different topics to get things moving. Negotiate with suppliers and find whatever is missing to get the wheels turning. Identify operational bottlenecks and fix them, often before they're flagged. Deliver with quality — we need to know that the dashboards and systems actually used can be relied upon. What We're Looking For 3–6 years of experience in operations, logistics, dispatching, or field team coordination. Proven Google Sheets / Excel skills: complex formulas, operational dashboards. Experience building automations (Apps Script, Zapier, or equivalent). Strong written communication — clear, direct, and structured. Degree in any field (Administration, Industrial Engineering, Logistics, Systems, or similar preferred). Strong organizational discipline: tracks everything, misses nothing, keeps systems clean. Spanish and English full proficiency. Nice to have Appscript / Visual Basic knowledge or other automation tools (Zapier or equivalent). Use Claude AI and other generative AI tools to accelerate problem-solving and tool-building. Background in last-mile delivery, field workforce operations healthcare operations and/or home services. Benefits 🎓 Access to tools and resources for professional growth: courses, workshops, books, and more. 💊 Unlimited private medical assistance by video call (GP, nutritionist, psychologist) for you and 3 family members. 🏋️ Physical wellness benefit (Total Pass membership). 🌴 9 additional vacation days per year, on top of legal minimum. 👓 Major Medical Expense Insurance (SGMM). 💻 All the equipment you need to do your job well. 💵 Monthly support bonus of MXN $700 on top of salary. 💎 One-time ergonomics allowance of MXN $2,500 to set up your workspace after your trial period. 🏡 Flexible hybrid work modality. Occasinoal field presence expected as part of understanding operations.