Hospice Community Market Manager

Manage and oversee overall community growth and strategic plan for dedicated agencies while also managing daily assigned accounts

Work with region and agency leadership to implement appropriate growth and conversion strategies and prioritize key customers in accordance with market strategic growth plan

Collaborate with clinical team members on complex patient cases to provide for the best clinical outcome

Identifies future patients and determines home care eligibility

Reviews patient insurances and medical documentation to determine home care appropriateness

Coordinates health care services as ordered by the attending physician

Assists hospital/facility personnel in the discharge planning process

Builds and maintains lasting positive relationships with patients/clients, facility/hospital personnel, physicians, and any other team members

Notifies the referring facility manager before contacting patients

Promotes well-being of patients as a part of the facility team(s)

Work with leadership to develop and execute market-specific annual strategic plan/budget and prepare quarterly admissions updates to ensure achievement of established growth targets and compliance with established budgetary constraints

Manage time and resources according to plan

Maintain assigned territory and call on physicians, multiple facility types such as hospital, skilled nursing, rehabilitation, facility discharge planning services and/or management, assisted living and other senior living settings within assigned territory

Maintain detailed territory list, prioritizing accounts in accordance with the market/territory growth plan. Maintain detailed territory management systems records as required

Meet with market leadership and community team to discuss market growth activities, new opportunities, potential problems, etc.

Establish and maintain relationships, arrange appointments, and deliver educational programs to keep referral sources current in local agency service offerings

Act as a liaison between referral sources and company staff to provide information on company services, resolve problems and maintain positive customer relations

Comply with technology processes and expectations

Maintain market awareness and prepare competitive updates

May have responsibilities as a mentor, as designated by VP Partnership and Community

Participate in special projects and perform other duties as assigned

Responsible for day-to-day management of Community marketing personnel and activities to meet/exceed assigned admissions, growth, and conversion targets

Interviewing, hiring, training and termination of department personnel

Provides consistent coaching and provides challenge and opportunity to direct reports

Supervises direct reports with consistency and clarity of expectations

Completes yearly evaluations in an accurate and timely manner

Performs coaching, counseling and discipline as needed

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns

Timecard management

Three to five (3-5) years of market growth and maintenance experience, preferably in home care or in the medical field or a combination of relationship / clinical delivery

Registered Nurse, Licensed Practical Nurse, Physical Therapist, Physical Therapist Assistant, or Licensed Social Worker is preferred in the state of services

Ability to create positive impressions and communicate with a variety of people

Ability to maintain effective communication with patients, families, physicians, and co-workers

Compassionate and caring while working with patients

Ability to think critically

Detail-oriented and observant

Disciplined style of work ethic

Ability to prioritize and be timely

Ability to travel daily within assigned region

Valid driver’s license and auto insurance

Bachelor’s Degree or equivalent combination of education, training and experience