Hospitality & Reservations Admin Assistant

An exciting opportunity has arisen for a Hospitality & Reservations Administrator to join a growing corporate housing and serviced apartments team supporting accommodation services across the USA.

This fully remote position is ideal for someone with a background in hotels, vacation rentals, serviced apartments, corporate housing or hospitality reservations.

We are looking for an organised and customer-focused individual who enjoys coordinating bookings, managing enquiries and supporting busy account management teams. If you have experience in hospitality administration, reservations or accommodation services and are confident communicating in English, we would love to hear from you.

Responsibilities

• Provide daily administrative support to US-based Corporate Housing Account Managers, ensuring smooth day-to-day operations.
• Manage accommodation enquiries, responding professionally to client emails and booking requests.
• Coordinate corporate housing reservations, accommodation bookings and guest arrangements.
• Maintain accurate booking information, client records and accommodation details within internal systems.
• Liaise with accommodation providers, property managers, suppliers and internal teams to coordinate housing requirements.
• Assist with reservation changes, booking confirmations, extensions and accommodation-related requests.
• Prepare reports, spreadsheets, booking summaries and administrative documentation.
• Monitor outstanding enquiries and follow up with clients and suppliers to ensure requests are completed.
• Keep Account Managers informed of booking progress, client requirements and any outstanding issues.
• Manage multiple administrative tasks, prioritise urgent requests and maintain high standards of customer service.

Requirements

• Previous experience within hotels, vacation rentals, serviced apartments, corporate housing, relocation or a similar hospitality environment is highly desirable.
• Experience in reservations, booking coordination, hospitality administration, guest services or account support.
• Excellent written and spoken English, with the confidence to communicate with US-based colleagues, clients and accommodation providers.
• Strong organisational skills, excellent attention to detail and the ability to manage multiple bookings and enquiries simultaneously.
• Confident using Microsoft Office, particularly Excel and Outlook, alongside booking platforms, property management systems or CRM software.
• Ability to work independently in a fully remote environment, manage deadlines and provide reliable support to a US-based team.