HR and Recruitment Coordinator (US Food & Beverage Industry, WFH)

Work Schedule: 12:00 AM–9:00 AM PHT or 1:00 AM–10:00 AM PHT (Monday–Friday), depending on the selected Pacific Time schedule.

Work Set-Up: Work From Home

Salary Range: ₱60,000–₱70,000 per month

Role Overview You will be the behind-the-scenes backbone of our staffing operations. You'll manage employee schedules, solve coverage problems quickly, make sure timekeeping is accurate, and run the hiring process from job posting through onboarding paperwork. You'll work with all of our locations and coordinate closely with each location's supervisor or manager.

Key Responsibilities

Recruiting & Hiring

• Write and publish job postings on job boards and other platforms
• Screen incoming resumes and shortlist qualified candidates
• Contact candidates by email and schedule interviews
• Conduct initial phone interviews
• Coordinate with each location's supervisor or manager to schedule working interviews
• Gather feedback from the supervisor or manager after each working interview
  
  

Onboarding

• For approved hires, set up the new employee in our internal system
• Send, collect, and verify all required new-hire documents
• Confirm that everything is complete and ready before the employee's in-person onboarding
• Follow up with new hires and supervisors to make sure nothing is missed
  
  

Employee Scheduling

• Manage all aspects of employee scheduling for every location
• Build, publish, and update schedules to meet each location's operational needs
• Respond to sick calls and call-outs by contacting available staff to find coverage
• Make the necessary schedule adjustments so operations run smoothly, and notify the affected supervisors and staff
• Keep scheduling records organized and up to date
  
  

Time & Attendance

• Review time clock punches (clock-in/clock-out) regularly
• Identify discrepancies such as missed punches, late arrivals, or incorrect hours
• Contact employees and supervisors to confirm and resolve discrepancies before payroll is processed
• Keep a clear record of corrections made
  
  

Qualifications

• Proven experience in scheduling, HR coordination, recruiting, or administrative operations (restaurant, café, or retail experience is a strong plus)
• Excellent written and spoken English, with a professional and friendly phone presence
• Strong organization and attention to detail, with the ability to manage multiple locations and priorities at once
• Comfortable making quick decisions and solving problems under time pressure, especially for same-day coverage
• Experience with scheduling or time-tracking software (e.g., [Homebase / 7shifts / Deputy / When I Work]) and HR/payroll systems
• Proficiency with email, Google Workspace or Microsoft Office, and messaging tools such as Slack or text
• Reliable high-speed internet and a quiet workspace
• Ability to handle confidential employee information with discretion
  
  

Nice to Have

• Experience posting jobs on Indeed, LinkedIn, or similar platforms
• Familiarity with U.S. hiring paperwork and onboarding processes
• Experience supporting multi-location businesses
  
  

What Success Looks Like

• Every shift is covered, and call-outs are resolved quickly with minimal disruption
• Timekeeping is accurate and discrepancies are resolved before payroll
• Open positions are filled quickly with strong candidates
• New hires arrive at in-person onboarding with all paperwork complete
  
  

Additional Details:

• Act as an Impartial Point of Contact: Serve as a trusted, neutral resource for employees to voice workplace concerns, grievances, or interpersonal conflicts, ensuring all interactions remain highly confidential and empathetic.
• Facilitate Conflict Resolution and Mediation: Lead mediation efforts between employees or between staff and management to resolve conflicts efficiently and foster a collaborative, respectful work environment.
• Investigate and Escalate Grievances: Conduct thorough, impartial investigations into formal complaints (e.g., harassment, policy violations), document findings, and provide actionable recommendations to leadership while ensuring compliance with employment laws.
• Analyze Trends and Advise Leadership: Synthesize employee feedback data to identify recurring themes or systemic issues, and advise management on strategies to improve company culture, morale, and employee retention.
  
  

Join the awesome team and enjoy these benefits & perks:

Benefits

• HMO on Day 1 + 1 free dependent after 1 year of service.
• Mandatory Government Benefits and 13th Month Pay.
• Leave credits and convertible to cash of unused sick leave, paid quarterly.
• Access to Emergency and Bereavement Leave.
  
  

Additional:

• Permanent WFH
• Equipment Provided
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

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Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.