HR Digital Operations Manager

This is an exciting opportunity to help shape how HR operates today and how it evolves for the future.

As HR Digital Operations Manager, you'll combine strong HR operational expertise with technology, data, automation and AI to improve the way HR services are delivered across our global business. You'll have the opportunity to simplify processes, improve the colleague experience and identify practical ways technology can make HR more efficient and effective.

Working closely with the HR Director, HR leadership, IT and specialist teams across the business, you'll influence our HR technology roadmap and turn operational challenges into sustainable digital solutions.

This is a hybrid role offering real scope to make an impact across HR operations while helping us explore the practical potential of emerging technology and AI.

• Leading and continuously improving HR operational delivery across multiple locations.
• Reviewing and improving key colleague journeys, including joiner, mover and leaver processes.
• Developing and delivering an HR technology and data roadmap aligned to wider HR and business priorities.
• Identifying practical opportunities to use AI, automation and digital tools to improve HR services and reduce manual activity.
• Mapping HR processes, identifying pain points and implementing simpler and more scalable ways of working.
• Partnering with IT, project teams and HR specialists to implement, integrate and optimise HR systems and applications.
• Owning and developing the HR data approach, improving data quality and delivering meaningful management information and reporting.
• Maintaining strong governance across HR systems, employee data, data protection and operational processes.
• Leading systems and change initiatives from initial discovery through to implementation and adoption.
• Building capability across HR, helping colleagues make better use of systems, data, automation and AI.
• Leading and supporting colleagues working across HR operations, digital and data activity.

Essential

• Strong, hands-on experience within HR operations, with a good understanding of how effective HR services support the wider organisation.
• Experience implementing, improving or optimising an HRIS or other HR technology platform.
• The ability to translate HR operational needs and challenges into practical system or digital solutions.
• Experience delivering process improvement, systems change or HR transformation initiatives from discovery through to adoption.
• Practical knowledge of AI, automation or digital tools, with an understanding of how they can improve efficiency, service delivery or decision-making within HR.
• Strong understanding of core HR processes, employee data, governance and operational risk.
• Confidence working with HR data and management information to identify trends, monitor performance and support decision-making.
• Strong stakeholder management skills and the ability to work effectively across HR, IT, project teams and senior leadership.
• A collaborative, curious and forward-thinking approach, combined with strong organisation and attention to detail.

Desirable

• Experience working within a complex, fast-paced or multi-location organisation.
• Working knowledge of HiBob, iCIMS, ADP or comparable SaaS HR technology platforms.
• Experience supporting global HR operations or integrating HR processes across multiple jurisdictions.

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

DWF is a leading global provider of integrated legal and business services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.