HR Labour and industrial relations

Company Description XIONEX supports banks, insurers, and enterprises in modernizing operations through governed AI, specialized vertical AI agents, and deep domain expertise. The company focuses on reducing costs, accelerating back‑office processes, and improving quality across complex operational environments. Using a high‑performance global service‑delivery model, XIONEX helps organizations unlock new efficiency opportunities and transform legacy workflows. Team members collaborate with leading financial and enterprise clients, contributing to innovative solutions that shape the future of operational excellence.

Role Description This is a full-time hybrid role based in Greater Kuala Lumpur, with a combination of on-site work and some work-from-home flexibility. The HR Labour and Industrial Relations professional will manage employee relations, handle disciplinary and grievance matters, and support compliance with labor laws and regulatory requirements. The role includes drafting and reviewing HR policies, overseeing employment contracts, and coordinating with internal stakeholders and external agencies on labor-related issues. Day-to-day responsibilities involve advising managers on industrial relations matters, maintaining accurate employee records and documentation, and supporting negotiations or consultations with employee representatives where relevant. The role also involves contributing to HR initiatives that promote a fair, inclusive, and high-performing workplace culture.

Qualifications

• Strong knowledge of labor law, industrial relations regulations, and HR compliance practices.
• Experience in employee relations, grievance handling, and disciplinary process management.
• Skills in HR policy development, documentation, and contract administration.
• Ability to communicate clearly, negotiate effectively, and build trust with employees and leaders.
• Experience working in or with financial services, technology, or operations-focused organizations is an advantage.
• Bachelor’s degree in Human Resources, Industrial Relations, Law, Business Administration, or a related field.
• Proficiency with HR information systems and standard office productivity tools.
• Demonstrated ability to work in a hybrid environment, manage confidential information, and handle sensitive matters with discretion.