HR Manager

HR Manager

Role Summary

The HR Manager is the face of HR for Care Operations and leads People Ops & Business Partnership. You will advise leaders and managers on employee relations, performance, accommodations, and policy, resolve escalations from the HR service desk, and oversee the HR operations team responsible for payroll, benefits, and leave. This role helps us shift from reactive question-handling to proactive, consistent, and well-documented employee support.

Key Responsibilities

• Serve as the primary HR business partner to Care Operations leadership, Team Leads, and Care Coordinators; attend leadership meetings and build trusted relationships.
• Manage employee relations from intake to resolution, including investigations, corrective action, documentation, and recommendations that are fair, consistent, and legally sound.
• Coach managers on performance management, including performance improvement plans (PIPs), terminations, and difficult conversations, in partnership with the Employee Experience team.
• Oversee ADA and reasonable accommodation processes in partnership with the Employee Experience team; ensure interactive-process compliance.
• Own HR Operations escalations from the Jira service desk, the peopleops mailbox, and office hours; identify trends and root causes and turn them into policy, FAQ, process fixes or training in partnership with the Employee Experience team.
• Lead and develop the HR Operations team (US and India payroll and Paylocity administration, benefits, 401(k), leave intake, and service desk); set service-level targets and ensure coverage and cross-training.
• Partner with Communications and Employee Experience to deliver clear, accurate, and findable HR guidance, including content for Care Operations monthly meetings and all-team meetings.
• Ensure compliance with federal, state, and local employment laws, including FMLA, state leave and paid sick leave, wage and hour, and multi-state requirements; coordinate with counsel as needed.
• Maintain and improve HR policies, handbooks, and knowledge base content in Confluence and Google Drive, retiring outdated information.
• Analyze HR data (turnover, ER case volume, leave, ticket volume and resolution time) and provide actionable insights to leadership.
• Support organizational changes such as reorganizations, restructurings, and workforce planning, including change communications.

Qualifications

Required

• 6+ years of progressive HR generalist or HR business partner experience, including 2+ years in employee relations and 2+ years managing people.
• Deep working knowledge of US employment law, FMLA, ADA, and multi-state compliance.
• Experience supporting a large frontline or operations population (healthcare, call center, or distributed remote teams strongly preferred).
• Demonstrated ability to conduct investigations and advise leaders with sound judgment, discretion, and empathy.
• Strong written and verbal communication skills, with the ability to explain complex policy simply.

Preferred

• Bachelor's degree in Human Resources, Business, or a related field.
• PHR/SPHR or SHRM-CP/SCP certification.
• Experience with Paylocity, Jira Service Management, and Google suite.
• Exposure to global or India HR operations.

Success Measures (first 12 months)

• Documented ER and PIP process with consistent turnaround and manager adoption.
• Jira service desk escalations resolved within agreed service levels
• Reduction in repeat questions through updated, centralized HR guidance.
• Strong Care Operations leader and Team Lead capability through HR support.

TimeDoc Health is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees. Reasonable accommodations are available on request.