HR Partner (ER, Performance, Leadership)

What is the job? We’re scaling fast, doing things differently, and we’re looking for a HR Partner. Someone that thrives using creativity and deep ER & people expertise to guide people managers in an environment that has variety and the occasional bit of chaos that comes with startup life. This is a hands-on, people-first role where you’ll partner closely with our rapidly growing Patient Experience function, supporting managers and teams through a period of significant growth and transformation. You’ll play a key role in shaping the employee experience, building management capability, and helping teams perform at their best in a fast-paced operational environment. This role is not for a HR generalist. It is for a true subject matter expert, that specialises in employee relations, performance, coaching managers through complex situations and driving people initiatives. You’ll be right at the heart of the action and a trusted partner to the business, spending time at both our London (Kings Cross) and Winnersh (Reading) offices every week. What will you be doing? Partner closely with Team Leads and Managers across the Patient Experience team to provide day-to-day HR support and guidance on all matters employee relations, performance management & development and people coaching. Act as a trusted advisor on people matters including performance management, wellbeing, absence, conduct and employee relations Support the full employee lifecycle from induction and probation through to progression and offboarding Coach and support managers to lead confidently, effectively and in line with company culture and values Work closely with recruitment and onboarding teams to ensure a smooth and positive experience for all new starters Support and lead on employee relations matters including investigations, performance concerns, welfare discussions and probation reviews Collaborate with the Head of People & Talent on key people initiatives, process improvements and wider People projects Help embed and improve key people processes such as engagement surveys, performance check-ins, recognition initiatives and manager development Use data, trends and employee feedback to identify opportunities for improvement and proactively solve problems Support policy implementation and provide practical HR guidance in line with UK employment law and best practice Build strong relationships across operational teams and become a trusted and visible People partner within the business Support change, growth and organisational development as the business continues to scale rapidly What do you need? Strong HRBP experience within a fast-paced, high-growth or operational environment where you have been supporting new & seasoned managers with complex people management, performance and development challenges. Experience supporting large frontline or customer-focused teams is highly desirable Comfortable working in ambiguity and adapting quickly as priorities evolve Confidence handling employee relations matters with a calm, fair and pragmatic approach Strong communication and relationship-building skills with the ability to influence and support managers at different levels Highly organised with the ability to manage multiple priorities and competing demands A proactive, solutions-focused mindset with a willingness to roll up your sleeves and get stuck in Self-sufficient and comfortable working remotely whilst collaborating closely with UK-based teams Working knowledge of UK employment law is beneficial but not essential Experience using HR systems such as HiBob is advantageous but not required What we offer: Generous Leave : 25 days holiday (rising to 27 after year one and 30 after year three) + usual bank holidays Pension Matching : Up to 5% employer matching contributions Flexibility and Wellness : Work-from-home options, cycle-to-work scheme, private healthcare and more Growth Opportunities : Collaborate across teams and represent Montu at events, with support to grow your skills and impact Enhanced Maternity & Paternity Leave About Us Montu UK is a leading digital health company specialising in cannabis-based medicines (CBPM), dedicated to improving patient access to safe and effective treatments. Our mission is to transform lives by combining innovative technology with high-quality clinical care, ensuring patients receive the support they need at every step of their journey. As a fast-growing organisation, we offer a collaborative and supportive environment where talented people can develop their careers while contributing to meaningful change in healthcare. At Montu UK, your work has a direct impact on improving patients’ lives and expanding access to modern medical treatments.