HR ServiceNow Partner

Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope:

The HR ServiceNow Partner will partner with HR and Digital X to maximise the value of ServiceNow HR platform across the employee lifecycle. The role is key to ensuring that ServiceNow solutions deliver an exceptional employee experience and efficient service delivery whilst adopting a continuous improvement mindset. The role will work across the Global Process Owners (GPOs) to identify opportunity for automation utilizing ServiceNow functionality, gather requirements and agree solutions, in alignment with wider People Services and HR objectives.

Responsibilities and Accountabilities:

• Responsible for gathering business requirements ensuring solutions meets HR operational requirements and align with global process and best practices
• Responsible for turning business requirements into user stories, defining acceptance criteria and support sprint planning
• Participate in solution reviews with Digital X, testing activities and deployment readiness activities
• Validate system changes and enhancements before production release
• Collaborate with HR teams to optimize ServiceNow workflows, service catalog forms and employee journeys
• Understanding of HRSD functionality and architecture including but not limited to: HR Case management, HR Agent Workspace, Knowledge Management, Lifecycle Events, Service Catalogue, Role based security and assignment groups
• Responsible for identifying measures of success and identifying opportunity for continuous improvement
• Desired but not essential – Japanese language capability

Required Qualifications:

• Bachelors or Masters in related field
• 8 to 10 years of experience Business intelligence in the HR space
• In dept knowledge and experience in ServiceNow

Preferred Qualifications:

• Human Resources (or equivalent) degree

Working Environment

• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
• The role operates in a highly collaborative environment and works closely with stakeholders across HR teams in all geographies. The role may require flexibility to support global stakeholder meetings across time zones and to operate efficiently in a matrixed and evolving environment.

What awaits you at Astellas?

• Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
• Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
• Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
• A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.

Our Organizational Values and Behaviors

Values: Innovation, Integrity and Impact sit at the heart of what we do.

Behaviors: We come together as ‘One Astellas, working with courage and a sense of urgency. We are outcome focused and consistently take accountability for our personal contribution.

"Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help”