Human Resources Manager

Organization

Palmer Home provides superior care for children while introducing the love of God through our service to each individual child.

Position Summary

The Human Resources Manager is responsible for leading Palmer Home's day-to-day human resources operations while helping build a healthy, engaged, and mission-aligned workforce. This role oversees the employee lifecycle, supports leaders in developing high-performing teams, coordinates organization-wide learning initiatives, and continually improves the people systems that enable Palmer Home to fulfill its mission.

Reporting to the Vice President of Human Resources & Operations, the Human Resources Manager serves as a trusted partner to leaders across the organization by implementing people strategies, strengthening manager effectiveness, fostering employee engagement, and ensuring HR operations are efficient, compliant, and aligned with Palmer Home's Christian mission, values, and strategic priorities.

Talent Acquisition & Employee Experience

• Lead day-to-day HR operations, including recruitment, onboarding, offboarding, employee records, and employee lifecycle processes.
• Partner with the VP of HR & Operations and department leaders to assess workforce needs, organizational capacity, and future staffing priorities while supporting Palmer Home's long-term talent needs.
• Develop and implement recruiting strategies that strengthen Palmer Home's ability to attract and retain mission-aligned talent.
• Administer employee benefits, leave programs, workers' compensation, accommodations, and HR documentation. Independently manage routine employee relations matters while partnering with the VP of HR & Operations on complex, high-risk, or sensitive issues.
• Maintain HR policies, guidelines, procedures, and documentation to ensure compliance and consistency across the organization.

Leadership Development & Performance

• Lead the organization's performance management process, including goal setting, annual reviews, and continuous feedback practices.
• Develop and maintain manager resources, guides, templates, and tools to promote consistency, accountability, and effective leadership.

Learning & Organizational Development

• Coordinate Palmer Home's organization-wide training calendar and learning initiatives.
• Partner with Compliance, Program Leadership, and department leaders to ensure required training is delivered, tracked, and completed.
• Maintain training records and reporting to support accreditation requirements and organizational priorities.
• Evaluate training effectiveness and recommend improvements to learning resources and employee development opportunities.
• Support the VP of HR & Operations in developing and implementing manager development and leadership training programs.

People Systems & Continuous Improvement

• Lead administration of BambooHR, 15Five, Efficenter, SharePoint, and related employee systems.
• Maintain data integrity, workflow automation, and reporting accuracy across HR systems.
• Monitor workforce metrics related to recruiting, onboarding, engagement, retention, turnover, and training, and prepare reports for leadership.
• Serve as the primary organizational liaison with Palmer Home's outsourced IT partner by coordinating employee technology onboarding and offboarding, system access, equipment needs, account management, and technology-related employee support.

Culture, Engagement & Communication

• Lead employee engagement initiatives that strengthen organizational culture, mission alignment, recognition, and employee wellness.
• Coordinate employee appreciation events, staff meetings, recognition efforts, and engagement activities.
• Administer employee surveys, analyze results, and partner with the VP to develop action plans that improve engagement and retention.
• Support organization-wide internal communications related to HR initiatives, employee programs, and organizational updates.
• Assist leadership with implementing organizational change initiatives through effective communication, coordination, and employee support.

Governance & Compliance

• Support COA accreditation efforts by maintaining required HR documentation and assisting with organizational audits.
• Stay informed on employment law and HR best practices to recommend updates to policies and procedures.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Communications, or a related field.
• 3–5 years of progressive Human Resources experience, preferably within a nonprofit or mission-driven organization.
• Experience supervising staff and managing HR systems, projects, or organizational initiatives.
• Strong project management, organizational, and relationship-building skills.
• Demonstrated ability to coach managers and navigate employee relations with professionalism and discretion.
• Experience administering HRIS platforms, reporting tools, learning management systems, and employee engagement technologies.
• Strong analytical, communication, and problem-solving skills.
• Committed to Palmer Home's Christian mission, servant leadership philosophy, and trauma-informed approach.

Position Impact

The Human Resources Manager helps create the conditions for Palmer Home's people to thrive. By building effective HR systems, supporting leaders, developing employees, strengthening organizational culture, and ensuring operational excellence, this role enables the organization to attract, retain, and develop exceptional people who are equipped to serve children and families with excellence.

Palmer Home for Children is committed to maintaining a workplace and culture that reflects dignity, respect, belonging, and compassion for all people. Job descriptions and employment practices will use inclusive language and demonstrate our commitment to equity, diversity, and inclusion, aligned with our mission, values, and Whole Child Initiative approach. We strive to ensure language is trauma-informed and sensitive to the cultural, socioeconomic, and lived experiences of the children, families, and communities we serve.

Through a relationship-centered model of care, we seek to create environments where children, families, and staff feel safe, valued, and supported. To support continued alignment with best practices, organizational needs, and accreditation standards, job descriptions will be reviewed and updated regularly.