HVDC Service Customer Training Manager

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Do you want to help customers succeed with some of the world's most advanced energy technologies while building long-term relationships that create real value?

Customer Training is a key part of every HVDC Service project. It enables our customers to safely operate, maintain, and further develop their HVDC systems for decades to come. As Customer Training Manager, you will play a vital role in turning complex technical knowledge into practical learning experiences that support our customers throughout the lifecycle of their assets.

In this role, you will own and coordinate the customer training deliverable from tender/Quotation phase through project execution and final handover. You will work closely with customers, project teams, technical experts, trainers, suppliers, and service organizations around the world to ensure successful training delivery.

You will be part of the HVDC Service Project Support organization, a diverse and collaborative team where planning, documentation, field operations, and training experts work together to support customers globally. We believe in teamwork, knowledge sharing, continuous improvement, and empowering each other to succeed.

What makes this role unique is the opportunity to follow customer training throughout the entire customer journey. Within HVDC Service, you will contribute to projects that extend the life, performance, and reliability of critical energy infrastructure, helping customers maximize the value of their HVDC investments long after the initial project delivery.

We are interested in learning more about you and what you can contribute with, so please apply even if you don't meet every requirement.

How you'll make an impact

• Lead and coordinate customer training activities throughout the HVDC Service project lifecycle.
• Translate customer requirements and technical specifications into training strategies, concepts, schedules, budgets, and deliverables.
• Represent Customer Training in tenders and projects by building an understanding of scope, division of work, customer expectations, risks, budgets, quality requirements, and delivery timelines.
• Work closely with technical experts and trainers to develop and deliver engaging classroom, virtual, and digital learning experiences.
• Coordinate customers, project teams, trainers, and suppliers to ensure successful and timely training delivery.
• Manage training budgets, cost calculations, risks, and follow-up activities throughout project execution.
• Ensure training documentation, materials, equipment, simulators, and customized devices are available and aligned with project requirements.
• Monitor progress, commitments, documentation, quality, and customer satisfaction throughout the delivery.
• Drive continuous improvement of customer training processes, digital learning solutions, and ways of working.
• Transform customer and trainer feedback into actions that further enhance our training offerings and customer experence.

Your background

• Experience in project management, coordination, training, tendering, or customer-facing project delivery environments.
• Strong planning, communication, and organizational skills with the ability to manage multiple stakeholders and priorities.
• A structured and proactive approach with strong problem-solving capabilities.
• Customer-focused mindset with a genuine interest in building relationships and creating value.
• Technical curiosity and willingness to learn about HVDC technology and energy systems.
• Leadership qualities combined with the ability to work collaboratively in global teams.
• Excellent English communication skills, written and spoken. Swedish is beneficial, and additional languages are an advantage.

Why join HVDC Service?

At HVDC Service, you become part of an organization that supports some of the world's most important energy assets throughout their operational lifetime. You will work in an international environment where experienced specialists, project teams, and customers collaborate to improve reliability, availability, and performance of HVDC systems across the globe.

This role offers a unique combination of:

• Customer interaction and relationship building.
• Project and stakeholder management.
• Training and knowledge transfer.
• Commercial and tender work.
• Opportunities to influence and improve global ways of working.

Most importantly, you will see the direct impact of your work by helping customers develop the competence needed to safely operate and maintain critical energy infrastructure.

More About Us​

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We believe great work thrives in an environment where people feel genuinely supported and rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together. ​

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Our benefits offering for our roles generally includes:  ​

• Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2) ​

• Group life insurance and additional insurances. ​

• Flex-time and shortening of working hours in time bank ​

• Hybrid work & allowances for setting up a workplace at home (in agreement with line manager) ​

• Health care and wellness allowance ​

• Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 sek/month via salary deduction) ​

• Psychological support program ​

• Supplementary compensation for parental leave ​

• Various trainings and education supporting employee development  ​

• Internal career possibilities both within Sweden and globally ​

• Employee Benefit Portal with thousands of discounts and perks ​

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The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations. ​

Applications will be reviewed on an ongoing basis, so we encourage you to submit your application already today. ​

Questions can be directed to Talent Acquisition Partner Eva Schölin: eva.scholin@hitachienergy.com

Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Ledarna: Frank Hollstedt, +46 107 38 70 43; Unionen: Tomas L. Gustafsson, +46 107-38 27 47​

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

About Us

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.