IDW Representative - Subrogation

This position is responsible for supporting the Alacrity Subrogation Recovery Representatives via judiciously reviewing daily data runs uploaded into the SpartanRMS IDW Queue for the sole purpose of identifying missed recovery opportunities. Reviews can be for Closed File Reviews (CFR), Open File Reviews (OFR) or for First Notice of Loss (FNOL), as requested by a client. IDW Task Queue job duties and responsibilities include but are not limited to the itemized essential functions listed below.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Monitor IDW Queue daily to work the system via “get new case” or by specialty requests to do so by specific client, or by LOB.
• File for payments, download support documents and upload to SpartanRMS.
• Review files in the SpartanRMS Queue while simultaneously opening up the claims platform for the client cited, and review various support documents such as a police report, Fire Marshall report, weather reports, insured statements, and client notes to formulate an educated opinion as to whether the case at hand has recovery potential.
• Receive and learn client claim platform navigation as new clients are enrolled.
• Perform other projects and tasks as requested by management.

Competencies
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Credibility, ethical, full disclosure, and clean financial history.
• Ability to maintain privacy and confidentiality.
• Conscientious about timeliness of assignments and quality of work product.
• Possess exceptional written and verbal communication skills, including ability to articulate recommendations in a concise and timely manner.
• Ability to recognize liability situations for all lines of business, especially but not limited to Automobile, Property, and Workers’ Compensation.
• Must be adept at navigating multiple client claims platforms, to determine loss facts, payment amounts, and coverages while working in the IDW Queue.
• Exceptional work ethic.
• Excellent judgment and strong multitasking abilities.
• Must be results-oriented and demonstrate strategic thinking, innovation, flexibility in dealing with changing and ambiguous situations.
• Proactive problem-solver who can research answers and resources to complete complex tasks with little assistance.

Work Environment
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

Physical & Mental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands.
• Ability to read, and apply logic to requests made by the technical staff
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions.

Required education and experience
• Intermediate to advanced computer skills.
• Prior office work experience is desired, but not required

Preferred education and experience
• A High School Diploma is required, a Bachelor’s or Associates degree in any field is preferred, but not required
• Demonstrated experience pertaining to advanced computer skills

Affirmative Action/EEO statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.