İletişim Uzmanı

We are looking for an Operations Communication Specialist to coordinate the pre-operative, hospital, accommodation, and transfer processes of our international patients in the healthcare tourism sector.

Key Responsibilities:

• Plan and coordinate patients’ accommodation, transfers, surgery, and departure processes,
• Coordinate communication between patients, hospitals, hotels, drivers, and field teams,
• Prepare daily surgery and transfer schedules and ensure that all relevant teams are informed,
• Verify patient information and required documents and enter/update data in the CRM system,
• Handle patients’ operational requests, resolve issues, and coordinate with relevant departments when necessary,
• Follow up on surgery cancellations, postponements, and related changes to hotel and transfer arrangements,
• Monitor additional hotel and transfer services and inform the relevant departments,
• Collect patient feedback regarding hospital, accommodation, and transfer services,

Requirements:

• Strong English communication skills, both written and verbal,
• Previous experience in healthcare tourism, tourism, or operations is preferred,
• Strong organizational and planning skills,
• Detail-oriented, careful, and highly organized,
• Able to work effectively in a fast-paced and dynamic environment,
• Willing and able to work in a shift-based system, including weekends,
• Strong communication and problem-solving skills,
• Proficiency in CRM systems and MS Office applications.

Working Days/Hours

1. Shift : 08:30-17:00 (Office)
2. Shift : 10:00-18:30 (Office)
3. Shift : 17:00-01:30 (Homeoffice)

Shift changes every week