Immigration Document Specialist

Document Specialist

• Industry: U.S. Immigration Law
• Candidate Location: Remote position open to candidates from any country in Latin America.
• Experience: Must have +1 years in U.S. immigration, in a document collection or document processing role, with strong attention to detail and the ability to follow a consistent, high-volume process accurately.

About the Firm

Our client is a dynamic, immigration law firm currently in an exciting scale-up phase. With 2 years of successful operations, they have quickly established a reputation for fearless advocacy and high-touch legal service. The firm specializes in high-impact immigration matters, including humanitarian relief, family-based petitions, and removal defense.

This practice operates with the agility and energy of a startup. This is a unique opportunity to join a growing team where your contributions have a direct impact on the firm's internal processes and culture. The firm's mission is built on empathy and transparency. They pride themselves on a human-first approach, ensuring that every client feels a deep sense of belonging while receiving top-tier legal representation.

About the Job

The Document Specialist is responsible for managing the day-to-day flow of client documents across a high volume of cases and clients, ensuring all records are accurately uploaded, organized, and maintained within the firm's document collection and case management systems.

This is a detail-oriented, process-driven role that requires accuracy and consistency.

Responsibilities

#1 Document Processing

• Monitor the firm's document collection software (PipeFile) for new document submissions from clients across multiple active cases.
• Download and process documents received through client submissions, court-system emails, and other designated channels.
• Manage incoming documents from a high volume of clients and cases, ensuring timely processing and organization.
• Rename and relabel documents according to firm naming conventions and document management standards.
• Upload and organize relabeled documents within the appropriate client matters and cases in the CRM (Filevine).
• Translate basic documents as needed to support case processing and document management.

#2 Document List Maintenance

• Update document checklists across multiple client cases to reflect newly received and processed items.
• Maintain accurate, up-to-date, and well-organized records for a high volume of active client matters.
• Update the shared tracking document with the most recent date and time PipeFile was reviewed and documents were processed and uploaded.

#3 Limited Client Communication

• Send PipeFile messages to clients when submitted documents are rejected due to being blurry, incomplete, or otherwise illegible.
• Communicate with clients through PipeFile to request corrected or replacement documents when needed.
• Send follow-up messages through approved communication channels only when issues cannot be resolved through PipeFile messaging.
• Escalate complex client questions or case-related inquiries to the appropriate team member.

#4 Quality and Accuracy

• Verify that documents are uploaded to the correct case and category before finalizing.
• Flag any document that appears mismatched, incomplete, or unclear to the assigned Legal Assistant.
• Follow firm naming and filing conventions consistently.

You're the ideal fit if you:

• Are bilingual (Spanish & English) with strong detail-oriented & communication skills.
• Bring at least 1 year of experience in Immigration Law for U.S.-based firms.
• Have strong attention to detail and consistently accurate work
• Can follow a defined process efficiently, even under a steady volume of documents
• Are comfortable working with online platforms and quickly learning new systems
• Have basic computer proficiency: file management, downloading, uploading, and renaming files with ease
• Are organized and self-directed, able to manage a steady document queue without prompting

Technical Requirements

• Candidates must have a laptop or desktop computer with 8GB RAM, Core i5 or above.
• Integrated external webcam for virtual meetings.
• Stable internet connection.

What's Offered

• Monthly salary: USD 1,300.
• Full-time position of 40 hours per week
• 100% Remote, Synchronous work.
• Monday to Friday, 9:00 a.m. – 5:00 p.m. EST
• Weekends Off
• 12 U.S. Federal Holidays PTO
• PTO + Mental Health Days