Overview

Implementation & Hypercare Specialist – Property & Casualty | Contract 2 Year

Location: Remote (Travel as Needed)

Overview

Join Alera Group's Transformation Office and help our Property & Casualty teams successfully navigate a major enterprise transformation.

As an Implementation & Hypercare Specialist – Property & Casualty, you'll work directly with offices before, during, and after migration to our enterprise platform. You'll help teams prepare for implementation, reinforce training, support adoption, troubleshoot questions and issues, and provide hands-on support during go-live and post-launch stabilization.

You'll partner closely with Implementation Leads, P&C Trainers, Data Migration Specialists, and local change champions to help offices confidently transition from legacy systems and processes to standardized enterprise ways of working.

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed in Employee Benefits, Property & Casualty, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Responsibilities

• Serve as a key resource for offices throughout implementation, go-live, and post-launch stabilization.
• Help users understand new system functionality, workflows, processes, and enterprise standards.
• Assess office readiness and identify areas requiring additional support before go-live.
• Reinforce training through ongoing coaching, user support, and best-practice guidance.
• Help P&C teams transition from legacy processes to standardized enterprise workflows.
• Provide hands-on hypercare support following go-live, triaging questions and determining appropriate resolution paths.
• Coordinate with technical teams, business SMEs, and implementation resources to resolve escalated issues.
• Track recurring questions, issues, user feedback, and opportunities for improvement.
• Participate in readiness activities, user validation, and process reviews.
• Support multiple office implementations and hypercare periods while maintaining accurate documentation, issue logs, and status updates.
• Assist with knowledge transfer as offices transition from implementation to ongoing support.

Qualifications

Required

• 3–5+ years of experience supporting software implementations, system rollouts, business process changes, or technology adoption initiatives
• Experience providing end-user support within a business or enterprise application environment
• Strong communication, customer service, and relationship-building skills
• Ability to explain complex system functionality and processes in clear, user-friendly terms
• Strong problem-solving and organizational skills
• Ability to triage user questions and issues and coordinate with the appropriate teams to drive resolution
• Ability to manage multiple priorities in a fast-paced transformation environment

Preferred

• Insurance industry experience, particularly Property & Casualty
• Experience with Applied Epic or another agency management system or enterprise business platform
• Experience supporting system implementations, migrations, or conversions within an insurance agency or brokerage
• Experience supporting change management, user adoption, training reinforcement, or post-go-live stabilization
• Experience working with cross-functional implementation teams
• Experience maintaining issue logs, user feedback, readiness documentation, or other implementation tracking

Assignment Details

• Employment Type: Temporary Contract (Hourly)
• Duration: Approximately 2 years
• Schedule: Full-time
• Work Arrangement: Remote with travel as needed
• Opportunity to support one of Alera Group's largest enterprise transformation initiatives while working alongside business, technology, training, data, change, and implementation leaders

Compensation

The anticipated hourly rate for this contract position is $75.00–$100.00 per hour, based on experience, qualifications, and relevant expertise.

What You'll Gain

• Play a hands-on role in a large-scale enterprise transformation
• Support P&C offices throughout implementation, go-live, and post-launch stabilization
• Work directly with users as they transition to new systems, processes, and ways of working
• Collaborate across implementation, training, data migration, technology, operations, and change teams
• Help identify lessons learned and improvements that can strengthen future implementation waves

Additional Information

Work Environment

This role is primarily remote, with travel to Alera Group offices or project locations as needed to support implementation, go-live, and hypercare activities.

The role may support multiple office implementations and stabilization periods simultaneously. Flexibility may be needed during key implementation and go-live periods. Success in this role requires strong relationship-building, adaptability, organization, responsiveness, and follow-through.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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