Import Pricing & Inside Sales Specialist – US Freight Forwarding (Remote, US Hours)

Job Description

Platton is a US freight forwarder focused on imports into the United States. We are hiring an Import Pricing & Inside Sales Specialist: the person who turns a rate request into a clear quote and a booked shipment. Please read the full post before you apply. This is not an entry-level role: we will show you our systems and our clients, but we will not teach freight from zero. It is fully remote, full-time, on US Eastern hours, side by side with our US sales manager.

About the Role

Every day we receive rate requests from overseas freight forwarders and US importers: DAP and DDP shipments to the United States, port-to-door deliveries, LCL and air freight. You own each request from the first e-mail to the client's decision: get the costs from US carriers and vendors, build the price, send the quote, answer the client's questions and follow up.

Think of it as a second sales role that lives in quotes and operations. Most of the day is pricing and work with US vendors. Part of it is talking to clients: by e-mail every day, by phone or video when a client needs an explanation.

Success in this role means every request gets a first answer within one hour and a full quote the same business day, no sent quote is left without a follow-up, and the CRM always shows the real status of each request.

Key Responsibilities

• Quotes: Prepare DAP, DDP and port-to-door quotes for US imports (FCL, LCL, air), including delivery from the port or airport, customs clearance, duties, ISF and other destination charges.
• US Carriers and Vendors: Request drayage, FTL and LTL rates from US carriers by e-mail and phone, compare the offers and confirm all extra charges (chassis, pre-pull, storage, overweight) before quoting. Work with customs brokers, warehouses and other US vendors.
• Client Communication: Answer rate requests from overseas agents and website inquiries within one hour, clarify missing shipment details and join client calls when needed.
• Customs Basics: Estimate duties and taxes for DDP quotes using the HTS code from the client and official sources. Explain to a client in plain words how ISF, the customs bond and clearance work. Complex cases go to our licensed customs broker.
• Follow-up: Follow up on every sent quote until the client answers, and hand over ready-to-book clients to the sales manager.
• CRM: Keep each request up to date in the CRM: stage, quote date, next step and result.
• Handover: Pass confirmed bookings to the operations team with complete shipment details.

Required Skills & Experience

• 3+ years at a freight forwarder, NVOCC or US freight broker, with daily hands-on work on shipments to the United States.
• Hands-on experience preparing DAP, DDP or door delivery quotes for the US (FCL, LCL or air).
• You know how the US market works: drayage, chassis, demurrage, per diem, ISF, customs clearance, duties - and you can explain them to a client.
• Experience getting rates from US carriers or trucking vendors by e-mail and phone and comparing offers.
• Fluent spoken and written English. You are confident and professional on phone and video calls with clients.
• You are fast and you own your work: a request is answered the same hour, not the next day.
• Experience working in a CRM or TMS and in Excel.
• Availability to work 9:00 AM – 6:00 PM US Eastern Time, Monday to Friday. In Asia this is a night shift, in Europe an evening shift.

Preferred Qualifications

• Experience with drayage from US ports and rail ramps, including overweight containers.
• Experience working with freight forwarders in China or other Asian countries as overseas agents.
• Knowledge of Incoterms and HTS codes.
• Experience selling or supporting sales at a freight forwarder.

What You Get

• A full-time, long-term remote role inside a US freight forwarder - not a project and not a call-center seat.
• Direct daily work with our US sales manager. Your quotes become real shipments.
• Real ownership: your own requests, your own clients to follow up, your own results.
• Access to our library of online courses and monthly team webinars.

How We Hire

After you apply, shortlisted candidates get a short message with three questions and a request for a 2-minute video introduction in English. The next step is a short practical quoting task and a video call.