Inbound Phone Sales Specialist (Remote - Colombia)

Yellowpop is a growing, profitable custom neon signage company serving the US market. Businesses come to us with a project - a logo for their wall, a sign for their storefront - and you help them choose the right sign and buy with confidence.

THE ROLE

You own inbound phone sales: warm leads only, no cold calling. Customers contact us with interest, and you:

- Ask the right questions to understand each customer's project: space, dimensions, colors, style, installation, and budget

- Advise honestly on the right product, including recommending a smaller or simpler sign when that fits the customer better

- Quote clearly, handle objections, and guide customers to a decision without pressure

- Follow up with open leads and keep your pipeline organized in our CRM

- Build relationships that bring customers back

WORKING HOURS (hard requirement)

This role works 9:00am to 6:00pm US Eastern Time, following US daylight-saving changes. For Colombia (COT) that is 9:00am-6:00pm local in the US winter and 8:00am-5:00pm local during US daylight time. You must be based in Colombia and able to keep this schedule reliably, long term.

WHAT WE'RE LOOKING FOR

- Excellent spoken English - this is a phone role with US customers

- Real inbound / phone sales experience: consultative, not scripted

- Quiet workspace, headset, and stable internet

- Comfortable working in a CRM (Hubspot experience a massive plus)

WHAT WE OFFER

- Competitive salary

- Paid training and ongoing coaching

- Fully remote, long-term role on a growing team

HOW TO APPLY

Apply with your CV and a short voice note (90 seconds max) answering this question: "A restaurant owner wants a large neon logo for their wall and says their budget is $300. You call them. What do you say?" No script - we want to hear how you actually talk to a customer.