Information Technology Operations Manager

Location: Remote

Employment Type: Full-Time

Experience Level: Mid-Level (3–5+ years)

Work Schedule: Monday – Friday, 7:00 AM – 4:00 PM US Central Time

Company : Better ITforLess - Better It for Less

IT For Less is hiring a Cloud Support Manager to lead daily support operations for Google Workspace, Microsoft 365, Azure, identity, and cloud services.

This hands-on management role combines technical troubleshooting with team leadership. You’ll oversee escalations, mentor support staff, coordinate cloud implementations, and improve service quality through clear processes, automation, and modern tools.

What You’ll Do

• Manage daily workloads, priorities, ticket queues, SLAs, and support performance.
• Oversee L1, L2, and L3 escalations across cloud services, identity, and endpoints.
• Oversee Google Workspace, Microsoft 365, and Entra ID administration.
• Resolve complex service, authentication, synchronization, application, and connectivity issues.
• Train new hires and interns on SOPs and processes; mentor staff for career growth.
• Maintain SOPs, knowledge-base articles, support guides, and service standards.
• Investigate recurring issues, lead root-cause analysis, and coordinate permanent fixes.
• Coordinate cloud implementations and daily teamwork to meet client deadlines.
• Report daily on team and project progress; join client meetings with leadership.
• Oversee backup monitoring and restores, maintain recovery procedures, and support recovery testing.
• Plan IT improvements and use automation and modern tools to improve efficiency.

What We’re Looking For

• 3+ years in Azure administration, troubleshooting, and technical implementations.
• 3+ years in technical team coordination, escalation handling, and customer support.
• 5+ years in cloud architecture, infrastructure planning, and advanced technical leadership.
• Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive, and licensing.
• Hands-on Entra ID and IAM experience with users, groups, roles, MFA, authentication, and access.
• Experience administering Google Workspace, Azure, Microsoft Intune, and Windows 10/11 endpoints.
• Strong networking fundamentals and cloud, endpoint, and connectivity troubleshooting skills.
• Strong communication, customer service, mentoring, and team coordination skills.

Certifications

Relevant certifications include AZ-104 or MS-102, ITIL 4 Foundation, and AZ-305.

What We Offer:

• Competitive salary
• Flexible work arrangements and a supportive, inclusive culture.
• Opportunities for professional growth and leadership development.
• A dynamic environment that values creativity, strategic thinking, and results.