Operation Manager (E-Commerce)

Creative Chaos is seeking an experienced Operations Manager to oversee the planning, procurement, and inventory management of our product portfolio and in-store materials. This individual will play a key role in ensuring optimal product availability, operational efficiencies, and effective cross- functional communication. The ideal candidate will have a strong background in inventory planning, vendor relations, and process improvement, with a keen eye for detail and a passion for driving business results. Responsibilities: 1. Inventory Planning & Demand Forecasting Develop, implement, and maintain inventory forecasting models to ensure consistent product availability. Monitor stock levels and lead times to optimize reorder points and quantities, balancing supply needs with cost efficiency. Collaborate with the Sales and Marketing teams to forecast demand fluctuations and align inventory strategies with promotional activities and sales goals. 2. Vendor Relations & Procurement Identify, evaluate, and manage relationships with suppliers and vendors, including those providing in-store POS (Point of Sale), POP (Point of Purchase) materials, packaging, accessories, and merchandise. Negotiate contracts and service-level agreements, ensuring cost-effectiveness and timely delivery. Maintain a strong vendor communication cadence to track production timelines, quality assurance, and delivery schedules. 3. Cross-Functional Collaboration Partner with Marketing, Sales, and other internal stakeholders to gather insights on promotional strategies, sales forecasts, and market demands. Coordinate new product launches and promotional campaigns by aligning inventory management timelines with marketing and sales objectives. Ensure transparent and timely communication of any potential supply or operational issues across relevant departments. 4. System & Process Management Oversee systems to track lead times, reorder dates, inventory levels, and inbound deliveries Maintain accurate records within inventory management software or ERP systems. Generate regular reports on inventory levels, product movement, and supplier performance, distributing these insights to the appropriate teams. 5. Operational Efficiency & Continuous Improvement Analyze current operational processes to identify bottlenecks and areas for improvement. Develop and implement strategies to improve supply chain efficiencies, reduce costs, and drive overall operational effectiveness. Present findings and recommendations to leadership, outlining clear action plans and metrics for success. 6. Risk Management & Compliance Monitor regulatory and industry compliance requirements specific to the nicotine category, ensuring all operational activities adhere to relevant guidelines Proactively identify potential inventory or supply chain risks and develop contingency plans. Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field (Master’s degree is a plus). 3-5 years of experience in operations, supply chain, or inventory management (preferably in CPG or a closely related industry). Proven track record in vendor management, procurement, and demand planning. Proficiency with supply chain management or inventory planning software. Strong Excel and data analysis skills for forecasting, budgeting, and reporting purposes. Must have skills: Shopify, Analytics, eCommerce and Excel Good to have skills: SEO and Affiliate Marketing Other Requirements: Experience in Shopify B2B storefront development Experience in Shopify apps Experience using Klaviyo for email marketing and automation.