Information Technology Support Analyst

Position Overview

Hiring: German-Speaking IT Service Desk Analyst

📍 Location: Chester, UK

🏢 Work Model: Hybrid – 50% WFH / 50% Office

📅 Office Schedule: 2 days onsite in Week 1 and 3 days onsite in Week 2

🕖 Shift Start: 7:00 PM BST (Strict adherence required)

🗣️ Languages: German (Native/Fluent) + English

Key Responsibilities:

Provide 1st-line IT Service Desk and technical support.

Log, manage, troubleshoot, and resolve incidents and service requests.

Monitor ticket queues and ensure SLA compliance.

Prioritise and assign tickets to appropriate support teams.

Maintain accurate incident records and ensure customer satisfaction.

Required Skills:

Previous experience in IT Service Desk / Technical Support.

Familiarity with ServiceNow or similar ITSM tools.

Native-level German and fluent English communication.

Strong troubleshooting, customer service, and communication skills.

Ability to manage multiple tickets and work effectively in a team.

Important: Candidates must be within 50 KM of Chester, comfortable with the 7 PM BST shift, and available for the hybrid working pattern.