Inside Sales Engineer, ANZ & PH

Job Title: Inside Sales Engineer, ANZ & PH
Location: WMFTS - Philippines
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/

Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

Job Summary:
We are seeking a talented and motivated Inside Sales Engineer, ANZ & PH to join our dynamic team.

Key Responsibilities:

Role Summary

We are looking for a passionate and skilled Inside Sales Engineer to contribute to our growing commercial success across the Philippines, Australia, and New Zealand (ANZ). In this pivotal role, you will act as a commercial and technical catalyst—accelerating sales cycles by qualifying inbound enquiries, engaging inactive and dormant accounts, and converting transactional business, including standard pumps, maintenance, repair and operations (MRO) items, and spare parts. You will collaborate seamlessly with field Sales Engineers and Sector Managers. While independently managing small-to-mid transactions and run-rate orders to achieve your commercial goals, you will also partner with field colleagues by providing accurate quotation support, fluid path sizing, and enriched sales intelligence for high-value capital projects.

What You’ll Be Doing

• You identify and qualify new business opportunities and inbound commercial leads across the Philippines and ANZ, conducting targeted technical profiling to understand customer fluid handling requirements.
  
• You proactively engage dormant, lost, and transactional customer accounts through structured phone and email outreach to recover recurring spend and expand our installed base.
  
• You size, select, and specify standard peristaltic pumps, tubing, fluid path components, and MRO spare parts.
  
• You prepare accurate, high-quality commercial quotations for fast-turnaround enquiries, MRO renewals, and replacement units.
  
• You support field Sales Engineers and Sector Managers by generating baseline proposals and technical datasheets for larger project enquiries, ensuring seamless customer responsiveness.
  
• You systematically follow up on all issued quotations through to commercial decision and purchase order receipt, maximising conversion rates and margin realisation.
  
• You triage and qualify complex, high-value engineering opportunities, transferring qualified leads to the appropriate territory Field Sales Engineer or Sector Leader with comprehensive background intelligence.
  
• You maintain exceptional CRM hygiene by logging all customer touchpoints, lead statuses, quotation progress, and pipeline stages in real time to ensure accurate forecasting.
  
• You manage end-to-end customer order-stage enquiries, providing prompt and clear updates regarding pricing, product availability, production lead times, and dispatch tracking.
  
• You identify cross-selling and up-selling opportunities for genuine OEM hoses, pumpheads, and consumables among existing users to secure ongoing aftermarket revenue.
  
• You build robust technical and application expertise across Industrial, Food & Beverage, and Water & Wastewater sectors through continuous product learning and technical enablement.
  
• You provide professional inside sales coverage for commercial peers during field visits or leave, ensuring uninterrupted customer responsiveness across all territories.
  
• You comply strictly with Spirax Group health, safety, ethical selling practices, and Quality Management System (QMS) standards in all daily operations.

• Professional experience in technical inside sales, commercial application engineering, or customer-facing technical support within industrial engineering, fluid handling, rotating equipment, or process machinery sectors.
  
• An engineering or technical background (Mechanical, Electrical, Chemical, Mechatronics, or equivalent practical industry experience) with an aptitude for learning complex engineering equipment and fluid mechanics.
  
• Proven capability in handling commercial proposals, bill-of-materials generation, MRO spare parts identification, and technical pump/component selection.
  
• Demonstrated success in outbound customer prospecting, commercial pipeline management, lead qualification, and proactive quotation conversion.
  
• Exceptional verbal and written English communication skills, with the cultural dexterity and executive presence to engage professional B2B stakeholders in Australia, New Zealand, and Southeast Asia.
  
• Strong digital literacy, including proficiency in enterprise CRM platforms, ERP systems, Microsoft Excel, and quotation configurators.
  
• Self-disciplined, highly organised, and capable of prioritising concurrent requests under tight response turnaround times.
  
• Ability to work from the WMFTS Philippines office on a hybrid schedule, with working hours structured to align effectively with Australia & New Zealand business hours (AEST/NZST).

At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:

• A competitive salary
• Flexible working arrangements
• A generous holiday allowance
• Three days’ paid volunteering leave
• Additional support and benefits through our Everyone is Included Group Inclusion Plan

Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include

• Gender-neutral parental leave
• 15 days of extra paid caregiver leave
• Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
• Menopause-friendly workplace principles and more

Learn more at spiraxgroup.com/inclusion.

We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form.

We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply.

If you require accommodations during the application process, please let us know.

Company Overview
At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.

Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.